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Business Profile

Web Hosting

San Sandro OO LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have already filed a complaint about the gift card compant, Incomm which did not help solve this problem. I contacted them about 8 pm (central time) on April 8 2024. They have denied my claim.I bought a securespend prepaid mastercard for $120 on April 5 2024 from ******* On April 8 2024 about 6:15 pm (central time) I tried to use the gift card to purchase lottery tickets in the ******************** and later (about 7:30 pm) in a store ( ********* near my hotel. As far as I can tell neither transaction went through (I ended up using cash in both cases). When I got back to my hotel I checked the card balance and it was zero ( about 8 pm April 8, 2024). The full amount ($120) was listed as a purchase to: SAN SANDRO OO LLC. ***************************************************************** I have no idea who/what this company is. There is no contact info associated with San Sandro online but this company, cremcl, *********************************** has the same address. I tried several times to contact ************ and *********************************** but no one answers the phone, nor replies to the phone or email messages I ******* questions: 1. is there an actual time stamp when the gift card was used at *** Sandro on April 8 2024?2. Is there a vendor/store/website etc. from which the card was used? 3. Is San Sandro associated with either ******** or PA lottery (The vendor in the ******************** that manages the lottery machine and told me: "Transactions on our machine would be codified as "PALOTV PARADIES PLEASA PHILADELPHI PA")I am very disappointed with the apparent ease with which a gift card can be scammed. I am also very disappointed in not being able to find out how I was scammed. Any information would be appreciated.

San Sandro OO LLC is NOT a BBB Accredited Business.

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