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Business Profile

Pub Food

Ollie's Pub & Grub Breckenridge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pub Food.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We came in evening of Saturday, January 25th, 2025 around 9:30pm local time. However when we arrived, the Caucasian woman on staff refused to acknowledge us. She saw us waiting to be seated and continued to chat with a friend of hers. We stood there for about ***** minutes just watching her ignore us. An Asian woman returned from behind the bar, choosing the dirty table and making us wait to clean it and sat us there while it was wet. I want to call out that there was ample clean and dry seating.We then waited without any service and chose to leave. I then let the Asian woman know that wed been waiting for a very long time and not receiving service. She shouted WHAT ARE YOU TALKING ABOUT and rolled her eyes. She then told me and my elderly father to GET OUT. I felt threatened and feared for our safety. She didn't ask to hear more or understand- she simply aggressively and belligerently yelling at us in front the other patrons. We believe she was getting to physically harm us so we walked out the door. And seemingly was okay refusing us service solely on the color of your skin. We were the only Black patrons in the restaurant and felt this was the reason we received this aggressive and negligent hospitality. She wanted to humiliate us and make us feel unwelcomed. I dont want other Black people or anyone really to experience this.

  • Initial Complaint

    Date:11/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11-24-2022, Thanksgiving. Went in to have dinner with my 11 year old daughter, my mom and my husband. The people at this facility finally sat us after 30 minutes even though we walked in and said we would patiently wait for a table and got on the wait list, we asked if we could order a drink at the bar while we wait and they said yes so we ordered drinks and appetizers while we waited for our table we paid for our drinks and appetizers at the bar with cash and left a tip for the bartender they took us to a table left menus and never came back after 30 minutes…. They didn’t come back at all … my husband had to go to the bar to ask for a water and the bartender gave him a dirty look and then we waited another 10 minutes and no one came to the table so my husband and mother in law and 11 year old walked out … I tried to nicely ask for the manager and a lady with blonde hair said why… I asked again are you the manager? She said no he is…. Then he avoided me for another 5-10 minutes and I left… I can’t even begin to explain to my child how inappropriate tonight’s situations was…

Ollie's Pub & Grub Breckenridge is NOT a BBB Accredited Business.

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