Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction occurred on 27 Aug 24. The company was hired to remove and replace approx 12 feet of rotting trim on my house. I was quoted by telephone a price of $450.00. Upon his arrival I showed the technician what needed to be done. He produced a document on his phone confirming the $450.00 and giving him the approval to proceed. I signed that document. He was supposed to send me a copy of it. He did not. After the job was finished I paid with a credit card which he entered on his phone and I signed it and asked for a copy. He said he would email it to me. When I looked at the email thats when I discovered the charge to my credit card of $550.00 instead of the $450.00 that I agreed to. The technician did not send the credit card receipt, instead he sent me a copy of an invoice with some description of work thats needed of which I dispute Some without reservation. After I received the invoice I called Mr ********************** and told him that the charge was not what we agreed. He said it was but that he had a recording of the agreed amount. He would listen to it and get back to me. He called back and said the recording said $550.00. I disagreed with what he said. He then told me he would send me a check for $100.00 in the next few days and that I should not ever call his phone number again. I said okay thats fine with me. He not send the check. I disputed the charge with my credit card company. He asked them for the proof that the charge was not valid. I dont have the proof, but they do. They have the recording and the document I signed before they started the work which shows the agreed price of $450.00. I believe that recorded phone call and the document that I signed will show that I was quoted a price of $450.00.