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Business Profile

Landscape Contractors

Ayala Landscaping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jorge ***** started our patio in 2022 and left the job incomplete. After months of trying to track him down and him giving us false promises, he finally sent his employees to finish our patio. The cheap quality of material he used and the rush to just finish the work caused the concrete in our patio to crack and chunks of concrete to break off after 6 months of him completing it. Our patio is a safety hazard for our kids as they can slip on the chipping concrete and hurt themselves. We cannot use our patio and avoid it. Jorge keeps promising that he will be back to fix it but once again it’s false promises. I just want a refund so I can hire someone that will complete the job properly for the safety of my children.

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** Ayala came by and committed to doing our landscaping for a total of $16,000. He told us he needed 50% upfront. We gave him two checks for $4,000 each which he cashed on March 14, 2023 (check numbers 191 & 192). He wanted two checks to avoid the hold the bank would put on them. He told ** the work would be complete in 1.5 weeks. His crew came out and dug 12 holes in the yard and have not been back since. He agreed to both front and rear landscaping and told ** he would bring a book for ** to ************ and plants from. We have had to pay other companies to do part of the installation because he was holding other contractors up on completing their work (which they scheduled based on his original 1.5 week completion). We just want the work completed or to get our money back so that we can pay someone else or buy the materials for us to complete the job.

Ayala Landscaping is NOT a BBB Accredited Business.

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