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Business Profile

Meats

Double Diamond M Meat, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meats.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 5, 2022, I placed a deposit of $2,224.00 for a whole beef and a whole pork with a promised delivery of May. On June 2, $740.00, and June 4, $1,330.00, totalling $4,294. On August 19, Alex M***** delivered the beef, and promised the pork that weekend. Proposed resolution is delivery of pork or refund of that part of meat purchase.

    Business Response

    Date: 02/03/2023

    Hello, 

    We received an order from Sherry for beef and pork. We delivered the beef as agreed. 
    As we explained to Sherry multiple times the pork is processed through an outside vendor beyond our control.  We have been delayed several times. 
    Sherry had paid her deposit with a credit card stated she had reversed the charge. It is our understanding she received her deposit for the pork only as she received her beef. 

    This has become a case of now she wants her "pound of flesh". 

    Either she wants the product or doesn't. With the understanding we do not cure and process the pork. That entire process is contracted outside and off premises. 

    We have not heard from her as to this issue.  We have requested information from the credit card company they stated it will take a few days.  We are out of town but are working on this.  

    Let me know what we need to do

    Business Response

    Date: 02/21/2023

    *****

    I have a call into the credit card company to make sure the status of the credit.  I will give you an update.

    Thank you for bring this issue to my attention.  If it was not for you I would have not known the issue.  I had not had communication from the customer.  Can not fix issues if I do not know about them.

    Thanks again

    Jane M*****
    Double Diamond M Meat 

    Customer Answer

    Date: 02/21/2023

    Better Business Bureau:



    I have reviewed the response made by the business. I understand the business is checking with her bank again.

    Regards,



    ***** ******

    Business Response

    Date: 03/08/2023

    *****’s credit will be going back on to the credit card she used .  I will follow up with the card processing company.  It may take a few days for them to get back to me.

    Thanks
    Jane

    Customer Answer

    Date: 03/11/2023

    Complaint: ********



    I am rejecting this response because: the amount of the refund, $734.00, was not listed. The bank, ***** *****, has told me a refund was not initiated by the business. As of now, ** says there is no record of Double Diamond M contacting them. When the full refund is completed, I would be happy to change this response.



    Regards,
    ***** ******

    Business Response

    Date: 04/05/2023

    This is a copy of the credit to ***** from Double Diamond M Meat done back on March 19 like I told you it would she received the beef the only thing owed to her was for the whole pork $734

    Customer Answer

    Date: 04/11/2023

    Complaint: ********



    I am rejecting this response because: it looks like Jane is claiming she issued a refund for the pork last June, and that I owe her money. My bank has been very clear that no such action took place.  The beef was finally delivered in August.  Jane also continued to text me until November promising delivery of said pork. Why would she do that if she had truly issued a refund? It was also a misspelling of my name, which means it was not an official bank memo, but one Jane would have put in her own ledger. I still maintain she owes me the full pork or the full refund for the pork.




    Regards,
    ***** ****** 

    Customer Answer

    Date: 05/09/2023

    ***** ***** verified that there have been no refunds/deposits from Double Diamond M, or Jane M***** of any amount.

    Business Response

    Date: 05/12/2023

    It says right on the bottom her name it was done on March 19

    Attachment: 1 image

    Customer Answer

    Date: 05/12/2023

    Better Business Bureau:


    The bank did a search on the amount and found it posted a week later than refund issued, under a different name. Thank you for resolving the issue.



    Regards,



    ***** ******

Double Diamond M Meat, LLC is NOT a BBB Accredited Business.

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