We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nanny Services

Front Range Nannies LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nanny Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a year of nanny services, but their services seem to no longer be available. I am looking for a partial refund.

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired a nanny, paid all fees to Front Range Nannies and the nanny we selected texted me at 9:15pm on Sunday evening to say she wouldnt be able to start the next day and wasnt sure when she would be able to start at all. I didnt hear from her all week and decided we wouldnt be able to move forward with her as we really needed someone dependable. After speaking to *****, she was unwilling to refund the placement fee. She said the fee was non-refundable and that it was mentioned in the contract. Annoying, but okay, I understand that contracts are contracts. She offered to provide a partial refund of $287.50. That was in August. We have sent more than 5 emails and called twice with no response. While I doubt we will ever see that refund, I wanted to warn other parents before going forward with this company. Communication was very important to us and after being completely ghosted by *****, I would not recommend doing business with Front Range Nannies.She is now claiming she only owes us $187.50 and would put a check in the mail. We accepted the changed amount (not worth fighting anymore), but we have still not received any payment whatsoever.

    Business Response

    Date: 11/21/2022

    We have attempted to refund the money by issuing it back to the card that they were using and it did not go through. When it was brought to our attention that is didn't we attempted a few more times before moving sending them a check. This check was sent out on November 4th in the late afternoon to the confirmed address on file. We are happy to send them another check or have a check ready for them to pick up if they desire. We offered to not only place them with another nanny for few, but to allow them to use our backup care program until another nanny was placed. All of these services were above the package they the family originally paid for. We attempted to go above and beyond for the family even though they choose our basic package which doesn't offer any back up care of insurance of replacement in the event something were to happen. The nanny that they hired had a family emergency and couldn't start and was unsure of their new start time due to the events that happened. This has never happened to us and we tried to give them the care that they needed as best as we could. The family only tried to work with us for one week after this incident occurred, which didn't allow us the time to find them another match before requesting a refund. In our contracts that are signed by all parties before our services begin it clearly states no refunds will be given for any reason. Our agency provided them a service and the events that followed were beyond our control. After the events that followed we offered to give them a partial refund 50%. The family signed a contract for our gold short term package. However they only paid for our silver short term package which also was not discovered until a later date. (they must have been sent wrong invoice) The amount that was sent to them was $181.50. 

     

    We understand the events that happened were not the outcome that the family thought they would be getting nor did we want to provide them. However our time and dedication was given to them when they were searching, therefore our company and staff needs to be compensated fairly for the time that they did spend with the family. We want to send another apology out the them for the delays and events that have transpired and wish them the best of luck with their future. 

    Customer Answer

    Date: 11/21/2022

     
    Complaint: 18329470

    I am rejecting this response because: They are saying the charge was for their time finding a nanny. We paid IN FULL for that service and never requested a refund for that. We requested a refund for the PLACEMENT FEE of the nanny that texted me at 9:15pm on the Sunday before she was supposed to start on Monday. I did not hear from the nanny by Wednesday and when I reached out to her, she notified she wasn't sure when she could start. I needed a nanny to start on the day we agreed as I work full-time. The business notified me that they would NOT refund the placement fee, but offered a one-time exception of a partial refund. I accepted their offer for the partial refund and have still not received. 

    I do not believe a check has been sent. I am willing to accept a Venmo payment/PayPal/Zelle bank transfer or a check that is sent with a tracking number. Unfortunately, at this point I have no way to trust what is being said.



    Sincerely,

    ***********************

Front Range Nannies LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.