Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service and after going back and forth with them several times they finally granted me a cancellation and they sent me an email stating that my account was paid in full and I would not be billed again. Today they just billed me.

• Initial Complaint

  Date:10/19/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Late May 2023 I met with OBEX Pest Defense representative in person to discuss ***** problems at two units where I am the landlord and have tenants living in those units. We discussed a few treatments and I never agreed nor was it explained that they require a long-term agreement for their services. I signed an electronic device that day (thinking it was for the initial services I requested never long-term) and I never received any contract or signed agreement from **** at that initial meeting and only was provided this document after I called to complain and cancel due to unsatisfactory results over 4-months. My tenants didnt want **** service and I wanted to cancel any future work. I had paid $120 for initial service on one unit that was completed. I paid another $120 for month 2 and 3 and the tenant refused their service so I paid for those months and **** didnt treat due to tenant refusal and their lack of faith in their service and unsatisfactory results. I am now receiving past due bills for services I never agreed nor would have agreed to commit to with **** (had I received proper explanation on their terms.) I feel they took advantage of me and the situation with my units and actually myself and my tenants were thoroughly disappointed in the initial treatments by ****. I paid for those initial treatments (totaling $540) and when I called to cancel any future treatments they told me there was a $520 fee to end or break-up with ****. Again, I never was told up front from the **** representative or was ever told there were cancellation charges or break-up fee? I feel it falls within predatory sales practices to myself and the public. Im anticipating **** will turn over to a collection agency and Ive offered to compromise on their break-up fee and pay $120 to resolve the matter. I feel this is fair as Ive paid for multiple treatments not even provided.