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Business Profile

Restaurants

KFC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 19th, my husband and I had a memorial for our son. We had called the KFC at ********************************************************************** a few weeks before the service to place an order and called again a few days before the service to verify the order and the pick-up time. Everything seemed to be in order. We had invited those in attendance to join the family after the service for a meal. My daughter went to pick-up the order and the restaurant was closed for maintenance. The assistant manager came out and told her they were close. She told him they were there to pick up a large order we had placed. He went into the restaurant and came out with a sheet of paper with the order. She had to go to another location. She went to the KFC at ******************************************************************* She called and told us they were willing to fill the order, although by that time we had some in attendance that had left because of the delay. Our original order cost $441.97 and the revised order cost $251.00. By the time she had gotten back to the church we had lost more of those that came to the service. I called the restaurant Oct. 22nd and they were back open. I spoke with the assistant manager (I believe his name was ***). He said he could offer us "a meal" for the inconvenience. I was appalled. I wrote ************************** - and their rely was; if we have a pending charge, they would refund it back. Case #********. I am disheartened anyone could feel these resolutions are sufficient for the pain and suffering they imposed on our already grief stricken day.

    Business Response

    Date: 10/29/2024

    Complaint is against a locally-owned franchise, the location is responsible for addressing the complaint.

    Store Info
    KFC Store #E720496 OPN *********************************** **********

    Owner Info-

    ***** ******* ****************************************************

    Business Response

    Date: 11/20/2024

    I spoke with **** ****** this afternoon (Nov. 20, 2024).  I am so very sorry that we did not communicate that our restaurant had to close due to maintenance issues.  We did not contact her to let her know and to work out other arrangements. This was our fault.  I apologize for the inconvenience to her and her family. We are sending a check to **** for the amount that she requested $250.86.  I did offer more, but she declined. I will follow up in seven days to make sure that the check was received.  Our accounting office will be cutting the check and sending it Fed EX to her address she provided in the letter. I have discussed this matter with our employees at the restaurant, to ensure this never happens again. Thank you for letting us know and let us resolve ****** complaint.

    Respectfully,

    ***** *******

    Customer Answer

    Date: 11/26/2024

    Dear BBB and who it may concern, 

    ***** the manager of the KFC did call and apologized for the miscommunication or lack of.  She said she would mail a check,  but didn't specify the amount.  

    The check arrived yesterday in the amount mentioned. 

    I could continue to be angry with the situation,  the pain and anguish the establishment put us through, but at least it was something.  I feel she swallowed her pride, stopped ignoring the issue,  and did the bare minimum. Thanks to you at the BBB. 

    I appreciate your assistance!!

    Kind Regards, 
    ****

KFC is NOT a BBB Accredited Business.

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