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Business Profile

Light Fixtures

Cloudy Bay Lighting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixtures.

Complaints

This profile includes complaints for Cloudy Bay Lighting's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cloudy Bay Lighting has 2 locations, listed below.

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    • Cloudy Bay Lighting

      36 S 18th Ave Ste A Brighton, CO 80601-2452

    • Cloudy Bay Lighting

      1312 17th St PMB 692 Denver, CO 80202-1508

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed Order [8 Pack] Cloudy Bay *****V Low Voltage 12 Inch 5W Smart Hardscape Lighting,Paver Light 2700-6500K,RGBCW Color from Amazon Ordered on March 20, 2023 Order# ***-9913243-9233059 Bluetooth controller stopped working and all the 8 lights are not turning on. Power is flowing till bluetooth controller and no issue with the power. Sent an email to customer support but not gettting enough support Need your help , how to fix the issue. or send replacement working lights Thanks ******* ********** Mob : ********** email : ****************************

      Business Response

      Date: 10/29/2024

       

           To who may concern:

            We communicate with customer closely, and find out the problem is the low voltage controller and already send him a replacement by air some time back, please see the attachment, we also send E-mail to ***********, may sure that we do the right way to handle customer complaint.

            Please don't hesitate to contact with us if further assistance needed.

            Have a wonderful day!

            Sincerely yours 

            ***** Lee 

      Customer Answer

      Date: 10/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* **********

    • Initial Complaint

      Date:05/20/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of purchase summer of 2023.Purchase price $500 Purchased 24 4" wifi controlled CR190 LED Colored Recess Lights The installed lights will not stay programmed or update.The only contact on their website is by email. I have sent two separate requests over a month apart without any response.

      Business Response

      Date: 05/20/2024

      To Who may concerned

           I double check my E-mail box, and didn't find complaint from ************. Anyway, I compose E-mail to him and leave our service phone number(see above attachment ), if those lights are defective and fail to work properly, we like to issue him a refund. We are waiting for response from him so that we can add accordingly.

           Thanks for your attention.

           Have a wonderful day!

           **********;

           Customer Service 

           Cloudybay Lighting Supply Inc 

    Cloudy Bay Lighting is NOT a BBB Accredited Business.

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