We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Pruning Service

Yardmaster

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Pruning Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ***************** of Yardmaster to build a fence around my back yard. He first sent me an estimate in late April. Most of our communication was done via text. ************** continually missed agreed upon deadlines and while his first estimate asked for 1/2 the money up front, I agreed instead to buy the materials with the agreement that he would pick them up and deliver them to my house. The project was stalled several times due to ****************** missed communications/appointments until finally on/near Memorial Day I texted and said we either needed to get the project going or give it up. He wanted a deposit up front to rent a truck and an auger and then promised (on at least 2 different occasions) that he would be here to cement the holes but then cited health issues or mechanical issues to excuse why it wasn't done. On June 15th I got a text using the same number from someone purporting to be ***'s son saying that he was on the way to the hospital after having a heart attack. I responded that I was very sorry to hear that and hoped ************** was able to make a quick and smooth recovery. I also said that I felt it best that he return my deposit and we could start again once he was feeling better. Later that evening, I got a text (from the same number) purporting to be ****************** ex wife thinking that my message was in bad form but that they would return the money somehow. I am seeking to get my $1000 deposit returned since he was not able to carry through with the project in any shape or form. I have no idea if all of what he told me was true, if none of it was true, or if some parts were and some were fabricated. I would just like my deposit returned to me to avoid legal issues.

Yardmaster is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.