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Business Profile

Urgent Care Clinic

Advanced Urgent Care and Occupational Medicine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for Advanced Urgent Care and Occupational Medicine's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Urgent Care and Occupational Medicine has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a bill with Urgent Care and I dealt with first a rude collection bureau *** who blocked me from calling her. I told the rude collection bureau *** that I did not know I even had this bill, asking why she did not call, etc. This *** continued to be quite condescending and rude. I explained that I would be happy to pay the bill as long as the collection bureau *** would be polite and respectful...this did not happen. Then yesterday I called Brighton Urgent Care and spoke to another rude ******************************, who I stated the same thing too...I asked for her supervisor to call...***********, who did NOT call me. Then I called again and got a young employee, Mo or ***?? who told me I was yelling at her? I explained over and over again that I was not yelling, but that I have an assertive voice...Mo or *** would not listen and kept arguing and then hung up on me. I then called back and got another young girl, *****, who now joined in on the yelling argument defending her friend. I sure hope and pray that no one was in the waiting room.Then I finally got in touch with ****************** who would NOT listen to the problem, made up excuses and argued and overtalked me. After a few minutes, another male employee, ****, who is *******'s employee??? also joined this call and started yelling at me, stating that I was yelling and he would call the police if I called again. I said please do so and so will I....I then attempted to speak to ****************** again and got no where. ****************** stated again that I was yelling and then told me she was zeroing out my bill i due to MY BEHAVIOR? I told her NO, and I will pay my bill. ************************** up on me again and I then called the ************************** and filed a ***ort.....WOULD NOT RECOMMEND BRIGHTON URGENT CARE DUE TO STAFF UNPROFESSIONALISM.Respectfully,************************,Human Rights Advocate

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into Advanced Urgent Care on 9/28/2023 and was seen. My out of pocket for this appointment was $154.00 which was paid by my insurance provider on 10/3. Beginning in October, I received bills from Advanced Urgent Care. I attempted to reach out to their billing coordinator, ***************************, nearly half a dozen times via phone, leaving a few messages. I also began to e-mail her beginning on 12/14/2023.We traded multiple emails including a screenshot showing my insurance paid. The response back was that she was working on it. My last correspondence from her was 1/29/2024z Today, 4/22, I received a text message from a debt collector called in by Advanced Urgent Care. This is infuriating as I have had to nudge their billing coordinator for updates throughout this process and again, my insurance is telling me that they have paid this company.

      Customer Answer

      Date: 04/25/2024

      Hello,

       

      I am writing in regards to case # ********. The business that the complaint was against, Advanced Urgent Care, has responded and resolved the issue.

       

      Thank you for your assistance and please let me know if I can provide any additional info.

    Advanced Urgent Care and Occupational Medicine is NOT a BBB Accredited Business.

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