Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a refrigerator from American Discount Appliances on 5/29/23. Along with the fridge, I also bought a warranty because the appliances they sell do not come with manufacturer warranties. The day I bought the refrigerator, they said they couldn't give me the paperwork for the warranty because their printer wasn't working. They were supposed to bring it when they delivered it, but didn't. I emailed them on Jun 1, 2023 and and Aug 18, 2023 asking for the paperwork. I have not received any response. I simply want them to uphold their end of the agreement. Because, as things stand now, if something were to happen to my fridge, I would have to pay for any fixes or replacement out of pocket.
Business Response
Date: 09/09/2023
Dear ***********;
we at American discount appliances take pride of our customers your warranty was issued by CPS warranty . I'm sorry you have not received anything from them. i have left messages to them they will send you the contract of 5 yrs warranty next few days. here is your warranty information . regarding no one get back to your messages my sister was in ICU for 3 yrs the last 4 months we went trough bad with her last week she died therefore maybe i coundent answer your message again i apologize for any inconvenient if you have any other question please call me at my cell ************ .
**********************;
Order #
13250170 Order date
9/9/2023 PO #
GRSC2352AF 05/29/23 Piece(s) ordered
1 Order Status
FILLED
Bill to
AMERICAN DISCOUNT APPLIANCES
1376 US HIGHWAY 287
**********, ** 80020
Phone: **************
Customer Contract Status -
*******************
********** 55 TH PLCE
#***
******, ** 80002
Phone: **************
Email: *********************
Shipping Method: Delivery Method: Email
Quantity Warranty Name Price Subtotal
1 5 Year Major Appliance under $1,500.00 (INHOME) $82.00 $82.00
Subtotal $82.00
Service Fee $1.00
Total $83.00
Warranties
Name Warranty #
5 Year Major Appliance under $1,500.00 9192414
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