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Business Profile

Auto Body Repair and Painting

Classic Collision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BEWARE of these guys touching your class A vehicle!This is regarding a super rare **** Chevrolet CST C10 pick up. I asked the shop if they could install a factory steering wheel and horn button. I provided them *** never installed GM materials. They said they could do it but they struggled with it for a week and never admitted they were going to have to Mickey ***** it together to work. I asked them not to cut any of the *** parts, but they did anyway. The horn button is now damaged and irreplaceable & they charged me $175/hour to cause all this damage.In addition, the passenger fender now has a chip in the paint that I noticed the next day after picking the truck up from the shop.Its been two months since this happened, Ive been so furious I can barely stand it. I dont see how the shop can ever correct the situation. I will never let anybody from the shop work on this truck again!

    Business Response

    Date: 08/25/2022

    I'm sorry I'm just now finding this out, I would like **** to call me so that I can resolve this.  I never want anyone leaving us not happy, or finding something later that they think happened here and not letting me know.  I will do my best to resolve this for *********

     

Classic Collision is NOT a BBB Accredited Business.

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