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Business Profile

Games

Quordle Puzzle Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Games.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted in August by text # ************** to confirm my address. I never received the package. I contacted the seller QUORDLEPUZZLE and they told me the delivery company ********* delivered the package. I have submitted claims with both QUORDLEPUZZLE and ********* with no resolution. I found this business name on the picture of my package from the text. I would like my puzzles or a refund of $51.41. Thank you ****** ****** ************

  • Initial Complaint

    Date:07/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered eight puzzles from Quordlepuzzles they mailed them US postal forwarded them onto my Wisconsin address but I never received them. This was back in May 2024. I have a tracking number, but the US postal said it is not valid I can send email pics of the responses from them

  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An announcement that this company was going out of business prompted me to purchase several puzzles for a friend'; I don't do them.. The email advertisements, then, began. The company did not go out of business. I requested that I be removed from the solicitation emails, with no success. The company didn't even respond to this request, and the emails continue. The company has only an email address for contact;- ********************************** no telephone number is listed. The company is, once again, advertising that it is going out of business:(*****************************************************************************************************************.)Company seems to be taking a ****** from some of the shops in ******** that have been going out of business for years.

    Business Response

    Date: 05/23/2024

    We have unsubscribed him and they are no longer in my email marketing system. Our marketing system uses an unsubscribe button.

Quordle Puzzle Shop is NOT a BBB Accredited Business.

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