We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Painting Contractors

Amazing Painting Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Painting Contractors.

Complaints

This profile includes complaints for Amazing Painting Solutions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazing Painting Solutions LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After last year's tornado in ***************, we hired Amazing Painting Solutions to replace some siding and trim on our home, caulk and paint the entire home and paint a newly installed front door (inside and out). We started discussions around October 3rd, dealt with insurance and I believe the siding started around January 29th and the painting was done around February 15th. The front door was not yet installed so that was (mostly) painted on April 25th. We paid in full because of the warranty. We should not have done that! The trim around the windows looks awful (it was dark when the work was completed) and above the inside of the door is missing paint. There are other issues like painted tape and paper remaining on the house but those are minor compared to the window trim. **** came out in April and whole heartedly agreed that the work around the windows was shoddy and they would fix it. He said it's hard to find a good crew in February. They returned, removed some of the staples and put in some finishing nails and added some more caulking. It still looks awful - **** agreed and said they would talk with ******************************* and The Window Store (where we purchased the windows) and together they would come up with a solution. On May 18th he texted that they have figured out a solution and would come fix the house. After missing various appointments to implement this solution we received an email on July 9 saying "You inspected those repairs when the job was completed, you approved it, and paid the balance. Unfortunately, I must tell you that our work at your house was completed on 2/15/2024, and we will not be coming back." We were expecting them on July 10. We are left with an unfinished front door and shoddy looking window trim. All of the pictures I am attaching where taken 7/10/2024. I have also emailed these to Amazing Painting Solutions.

      Business Response

      Date: 07/23/2024

      Hello ***, We replaced the trim and siding as agreed and repainted your house. You were happy with the work. You inspected it and approved it and paid the balance due. 5-months later you decide you are not happy with the cosmetic look on the south side of the house. The south side get all the sun all day long, which caused some of caulking to expand. There is little that can be done to bring it to the it's original state. The window trim did not flex back as it did on the rest of the house so the trim needed to be stapled for a tight fit. You are only complaining about a minor cosmetic issue, several staples. I have sent people out to address the situation and you are not happy no matter what they do. To come out and to try to make it like you want it, is only making things worse. After speaking with both the ******************************* rep and the window manufacturers representative it seems best, to leave things just as they are. I feel bad that you are not happy with the look, but my painters used best practices to make these repairs.

      Customer Answer

      Date: 07/29/2024

       
      Complaint: 21980976

      I am rejecting this response because, the response is just not accurate.  I paid the balance because it was after 6pm in February, so it was dark and cold outside. **** and the team also were going to return to paint our front door, so he said any issues could be addressed then, such as the paper and tape left on our house in two places. **** also had me believing the warranty was valid.  When the painter came to paint the front door, he did not complete the work and was fired, per ****, during the job. No one came back out to complete this job. As I said in my complaint, I sent photos in April to **** and he agreed things needed fixed.  I never agreed the fix looked good which is why we had appointments that you repeatedly did not show for (but always had an excuse).   **** always agreed the work looked shoddy when we discussed it.  He also said you had a solution after talking with our window company and ******************************* and you were to come July 8th and fix the issue.  Of the many fallacies, April is not 5 months from February, I never inspected and agreed it looked nice but I did pay, which I agree was a mistake but I was counting on your honestly, integrity and warranty.  I also do not understand how you had a solution after speaking with both the ******************************* rep and the window manufacturers representative and now you say it seems best to leave things just as they are.  A much smaller issue is the unfinished inside painting above the front door (see photo) - a smaller issue for sure but an excellent example of the quality of your work.  

      Please see attached screen shots of text conversations and also review photos uploaded in initial complaint.  


      Sincerely,

      *********************

    Amazing Painting Solutions LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.