We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumbing Plan

Viega LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing Plan.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased product for a job in June of 2022. These fittings were apparently discontinued back in April of 2022. No where on my order acknowledgement does it show these fittings discontinued or ineligible for return. Their website as of today (11/22/22) still show this product available and says nothing about it being discontinued. Their return policy is also not available online. My RMA request was denied because the product is discontinued, but there is no feasible way I would have been able to identify that. Not by their website, not by their order acknowledgment, nothing. Now I am being told I'm stuck with thousands of dollars of discontinued, non-returnable product.

    Business Response

    Date: 11/28/2022

    Viega LLC is the manufacturer of Plumbing and ******* systems, sold only to Wholesalers and Distributors. FEI (********) ********* Fire & Fab #**** is a distributor of Viega products where the customer placed the order for the discontinued product on June 7, 2022. (see attached order confirmation). The product on the order was discontinued as of April 1 , 2022, which a letter what sent to the distributor on February 14, 2022 to notify them of this occurring to the product lines at that time. ( see attached March 2022 Price Adjustment and Notice of discontinuation letter). In addition it is on the viega.us website of the product that is discontinued and was posted on 1/1/2022 since it was known at the time that Viega would not be continuing this product line, as well as in the Letter of notice. It is stated under each item to indicate this occurring as " available while supplies last" on the website and also indicates in the terms and conditions on the website on page 253 of the Viega Product Guide, Catalog 2022 under the Resources section, under downloads that discontinued product cannot be returned. (See attached product illustration and T & C's). Also on and in this section is the Product discontinuation list of all products that were discontinued on April 1, 2022 also posted on the website. ( see attached US-PDR) If the product was not used in the job it was intended for then the customer should of reached out to the Distributor from which it was purchased as they would be responsible in telling the customer of such discontinuation and weather they accept returns under their policies for such discontinued product, Not Viega LLC.  This claim needs to be, between the Distributor (FEI) and the customer (Mr. ********************** on how product may be returned for a refund.

    ********************* emailed **************** requesting a copy of our return policy on 11/22/22. A copy of the Terms and Conditions from the catalog, as well as the current return policy were sent to ***** with no further communication from ***********

    ***********************

    Legal Specialist

    Viega LLC

    Customer Answer

    Date: 12/06/2022

     
    Complaint: 18450293

    I am rejecting this response because when I communicated with Viega over the telephone on 8/25/22, they told me there would be a 25% restocking fee, not that the items were non-returnable.  I spoke with two different people on 8/25/22 about the return, because I was pretty shocked by the 25% restocking fee.  They told me I had to go through the distributor to return the product and the 25% was not something that could be changed or waived.  I then initiated the return with ********, who I bought the product from, and then Viega gave them the response that these items are not returnable.  There was never any clear effort on Viegas part to inform me, or ********, that these parts were discontinued and non-returnable.  Not in the time of me having these parts quoted by Viega on June 1st, 2022, to when they were ordered, to when the return was initiated.  

    Sincerely,

    *********************

Viega LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.