Complaints

This profile includes complaints for Hunter Douglas, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hunter Douglas, Inc.

  1 Duette Way Broomfield, CO 80020-1090

• 

  Hunter Douglas, Inc.

  2080 Enterprise Blvd West Sacramento, CA 95691-5051

• 

  Hunter Douglas Inc.

  2 Park Way & Route 17 South Upper Saddle River, NJ 07458

• 

  Hunter Douglas, Inc.

  1818 Oak St Los Angeles, CA 90015-3302

• 

  Levolor-Kirsch Window Fashions

  4310 Regency Dr Ste 101 High Point, NC 27265

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon moving from ********** to ***** in 2016, my husband and I purchased $20,000 worth of window coverings from Hunter Douglas. We used a local dealer located in another city near **********,**. On March 2025, the string on one of the ultra glide roller shades disconnected from the roller. Unfortunately, with the cord being torn from the roller, it no longer worked in raising the shade.I called Hunter Douglas and requested assistance to repair or replace the roller. They referred me to a local dealer in the *********. The technician came out in April, assessed what needed to be done. After the visit from the technician, I waited for 2 days to hear from the dealer. No response, so I called several times and the dealer was either out of town or had some kind of excuse why she couldn't help, so nothing transpired on that end. I made two more calls to the main ************ and still didn't receive any assistance. The representatives told me some one will get back to me in 24 or 48 hours. I finally spoke with a representative who gave me the name of the person who is handling my claim. His name is **** ******, out of the Colorado office. He mentioned that this is a long process since the item has been discontinued. E mentioned he would have to find a new fabric to match what I currently have. This conversation was in April. I have been dealing with this since March. It is now June. After calling numerous times between April and May, I called today,June 4 and asked for a supervisor. I did receive an email from **** yesterday after calling again. He indicated he assigned my case to a local dealer, gave him my information to service me. He did not indicate who he referred me to or when I could expect a call from whoever. So I placed another call to H.D. this morning, 6/3/25, and asked if ****** supervisor could call me and let me know who **** refered my case to. So, I am still waiting to hear from someone.

  Business Response

  Date: 06/04/2025

  Your case manager responded to you today with the name of the installer and letting you know the parts are being sent to the installer. You should hear from them by the end of next week. We will continue to follow the case for you.

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

  Customer Answer

  Date: 06/09/2025

  I submitted a complaint against Hunter Douglas last week. Unfortunately I misplaced my complaint number to access my last complaint. This is regarding a broken ultra glide shade that no longer works. We purchased $20,000 worth of window coverings in 2016. I have made numerous calls to Hunter Douglas. **** ****** is my contact and he indicated someone would be coming out to last week to finish the job. Once again they continue to string me along. **** gave me a name of a installer and indicated the installer would contact me at the end of last week. Again, no call or no show! We have been dealing with this since March. We really need assistance with this matter.

  Finish the job; Repair; Replacement
  

  
  

  Business Response

  Date: 06/09/2025

  You case number with **** ****** is 25A10066025. I will have **** email you again, letting you know the status. It is common for the installer not to call for an appointment until he has all the parts.

• Initial Complaint

  Date:06/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 5, 2025 I ordered (my second order/return customer) of a set of roller shades from Select Blinds that Hunter Douglas acquired in 2023 (from a family owned business in ******).As a designer, I had ordered several blinds from Select Blinds when prior to Hunter Douglas' acquisition and was always pleased with their products and customer service.I am currently dealing a new order from Select Blinds (owned now by Hunter Douglas) that was incorrectly fulfilled by a "Design Consultant" at Select Blinds and have spoken to multiple representatives in the customer service department who have wasted 10 days of me calling and getting no resolution being told we have listen to recordings, we have to check for hardware, we have to talk to our supervisor....all the while I have just asked for an exchange for the exact items they can see from my previous order. As a result, a tenant was supposed to move and I have lost that income due to the utter disrespect of this simple request. I am now going to pursue legal action as this situation has created a loss of income over the easiest resolution by just simply providing the exact items I ordered in 2018 and that information was provided by my "Design Consultant" in an email prior to this order. DO NOT PURCHASE ANYTHING FROM SELECT BLINDS. YOU WILL BE VERY SORRY.

  Business Response

  Date: 06/02/2025

  Unfortunately, we are not able to find your order. Can you tell us what the product is, when you purchased it and who the design consultant is? Also, the address of the retailer you purchased from? A copy of your invoice might help us determine who the retailer is. Thank you.

  Customer Answer

  Date: 06/03/2025

  Hello,

  Please see my attached invoice.  I have spoken with multiple people at Select Blinds which Hunter Douglas owns (since 2023) and have had absolutely no follow up or assistance with my request to rectify this problem. I do hope that Hunter Douglas is able to contact the head of consumer complaints at their company Select Blinds and resolve this matter quickly as I was supposed to have a tenant move in last week and that did not happen due to the complete disregard of m request to simply replace the blinds for the tenant with a previous order....Each person I have spoken with over 10 days has said they need to speak with a manager or listen to an audio or look for parts....it has been excruciating.  

  
  Complaint: 23403773
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Donna Francis

  Customer Answer

  Date: 06/12/2025

  This is the invoice/order for this complaint.

   

  Order #:10516681 Date Placed:5/3/2025 Items:9 Total:$908.64	Shipping Address: Donna Francis 60 Gramercy Park North Apt. 17M New York,NY10010

   

  Estimated Ship Date: 5/16/2025|Installation Instructions
  Modern Luxury Room Darkening Roller Shades
  Product Color:Camellia White _ Size:29 1/2" W x 53 1/2" H _ _   Features: Mount Type - Inside | Lift Styles - Cordless Lift | Roll Position - Standard Roll | Headrails - Exposed Roll | Spacer Blocks - No Warranty: 3-Year Limited Warranty Room: master bedroom	Unit Price $216.92 Quantity 9 Subtotal $1,952.28 Take 50% Off! -$976.14 Extra 5% Off -$43.92 Extra 10% -$97.65 Warranty FREE Your Price $834.57

   

   

  ORDER SUMMARY Subtotal $1,952.28 Take 50% Off! -$976.14 Extra 5% Off -$43.92 Extra 10% -$97.65 Shipping FREE Warranty FREE Sales Tax $74.07 Total $908.64 PAYMENT METHODS Visa 9424 $908.64

   

   

  How Does Your Order Look?

  Most orders will be held for 24 hours to allow for any changes in case adjustments need to be made. The exception is for products that are made in 3 days or less. They go straight into production as soon as they are received, so they cannot be modified.

  
  

  Business Response

  Date: 06/23/2025

  We are trying to find a contact for you at Select Blinds. We will advise.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attachment: letter and information, request and resolution below.

  Business Response

  Date: 04/03/2025

  We have contacted your retailer to resolve your issues. Thank you!

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23147452
  
  I am rejecting this response because: per ***** ********, he scheduled an installation to complete the project on  April 14 with ***** (installer) however, Ive asked to set the time and have the installer text or email me to confirm the appointment to include the time on 4/14/25. As of this writing, I havent received a confirmation. Please dont close the case.
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 04/11/2025

  We will contact your retailer to have them contact you.

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered blinds from Hunter Douglas dealer (the only way to order blinds), 505 Interiors, ************************************************* on or around Jan, 31, 2025. Blinds were installed on February 24, 2025. Initially they were exactly the color ordered and match as intended with the help of 505 Interiors. However, at night, the blinds drastically change colors from beige to bright white. This was something never expected and no reasonable buyer would accept. Contacted Hunter Douglas customer service on March 3, 2025 to get some help and was referred back to 505 Interiors and they have offered no resolution to this issue except to state they are custom ordered and that is the color ordered. We did not order white blinds and don't want white blinds at any time of the day. We should be able to return and select a different fabric or something.

  Business Response

  Date: 03/21/2025

  I see you created a consumer case with our team. They will contact you and request photos of the shade during the day and at night. I do want say that the new shades will not match the ones you bought 22 years ago. Once we have the photos we will review your claim.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23047483
  
  Complaint appears to be still in process.  Company reached out on 3/26/25 and requested photos which were promptly sent.  However, we have not received any communication to date.  We have attached a copy of the photos that were sent back to Hunter Douglas on 3/26/25.  Additionally, we sent a follow-up email today to inquire about an update. This is to request that the BBB allow additional time for the company to respond. 

  
  Sincerely,
  
  ******* And ******* ******

  Business Response

  Date: 04/03/2025

  Please contact your retailer. We have added a note in your original order that we have approved a remake in a different color. We need to hear from your retailer in order to process the remake.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23047483
  
  I am rejecting this response because:

  The selling dealer has failed cooperate with us:  We were unable to contact the dealer, 505Interiors, by phone or email.  Upon visiting the location in person, we were refused entry into the business premises and asked to leave.  We have contacted Hunter Douglas to inquire as to the possibility to have another dealer perform the replacement order and we are waiting on that answer.

  
  
  Sincerely,
  
  ******* And ******* ******

  Business Response

  Date: 04/21/2025

  We will contact the dealer and the consumer to provide a resolution.

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23047483
  
  I am rejecting this response because:

  At this time, the process that was offered and accepted: Hunter Douglas stated there was a problem with the blinds that we had ordered and had installed by 505Interiors, ******************************************************, which is a Hunter Douglas authorized dealer and that Hunter Douglas approved a replacement set of blind to cure the issue.  Hunter Douglas instructed us to visit 505Interiors to select a replacement set of blinds at no cost.

  The selling dealer, 505Interiors has frustrated this process which allowed us a replacement set of blinds:  Our phone calls and emails went unreturned.  Upon visiting 505Interiors in person, since we were unable to contact them, ***** ******* stated they had blocked us and that we needed to leave the premises and that if Hunter Douglas wanted to replace the blinds, they would have to find another dealer to do it.

  We have asked Hunter Douglas about ordering the replacement blinds from another dealer, but we have not received an answer or an alternative.  We are still waiting on a resolution but wanted to respond within the timeframe allotted.

  
  Sincerely,
  
  ******* And ******* ******

  Business Response

  Date: 05/20/2025

  Please continue to work with our consumer affairs team. I see you already have a case open.

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23047483
  
  I am rejecting this response because:

  Unfortunately, we have been unable to resolve the issue of obtaining replacement blinds.  We asked Hunter Douglas over a month ago and most recently on May 5th to allow us to re-order the blinds through another dealer but have not received an answer. Therefore, we have sent the dealer, 505Interiors, a 10-day letter requesting cooperation as we have now filed a dispute with our credit card issuer, **************** and **** for relief in the form of a full refund.  Should 505Interiors contact us and allow us to re-order the blinds as approved by Hunter Douglas no later than Friday, May 30, we will rescind the credit card dispute.  

  
  Sincerely,
  
  ******* And ******* ******

  Business Response

  Date: 06/10/2025

  Please continue to work with the retailer. Hunter Douglas is not able to intervene as your purchase was with 505 Interiors.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23047483
  
  I am rejecting this response because:

  After several months of going back and forth between the retailer, 505Interiors and Hunter Douglas it appears that Hunter Douglas is now punting this back to the retailer after they have already stated that there is a defect in the blinds and have offered to remake the blinds but that 505Interiors refuses to place the replacement order.  As already stated, 505Interiors fails to return our calls, respond to emails or certified letters and upon a personal visit we were told to leave.  Hunter Douglas has not offered an alternative even though they have other dealers in the area.  It would seem to us that if all we need to do is reorder, this can be done with any dealer.  Unfortunately, this is not a resolution and thus, we have been forced to file a claim with our credit card company for a full refund.  In our opinion this complaint has not been satisfactorily resolved in any way and should be filed as such.

  Sincerely,
  
  ******* And ******* ******

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hunter Douglas blind for my living room on 10/22/2019 for $1,092.96, order # *******. From the first time of install the blind had defects and wasn't made currently. The installer noted and took pictures, as the store I purchased it from had Hunter ******* remake it. As the next blind came weeks later it had the same defect. This process was done many times, and they remade the blind multiple times and came and installed it. Over the course of months, they installed what is currently in my living room. Though the blind still had some defects but wasn't as bad as the previous ones, I settled. Something I should have never had to do but a refund was off the table. As years went by the defect got worse, so I called to see about a replacement. In the middle of this, the cord also had broken in the middle of the blind right where the defect is. The blind I have is discontinued and I'm forced to choose another. I don't care/like for any of the styles in the store to date and would have never purchased a blind there currently. The blinds that even come close to what I have are several hundred dollars more and Hunter Douglas refuses to cover the additional cost plus I have to pay for install. Hunter ******* is not only forcing me to choose and live with a blind I don't care for but also forcing me to pay hundreds of dollars more for a product that was never the quality I paid for from the begin. I'm scared to put any more money towards their products. Their product is not the quality they use to be or what I paid for. Hunter ******* had shown me poor customer service. I believe they should cover all cost for all I've had to deal with and selling me a defected product. i will also accept a full refund. The store I purchased the blind from has multiple pictures of each blind ever installed and has current ones. Also, the amount paid doesn't reflect fright or install that I paid for.

  Business Response

  Date: 01/29/2025

  Your product is covered under warranty. Please reach out to Blinds And Us (original retailer) and ask to have them remade. We have created a case for the dealer already.

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22868344
  
  I am rejecting this response because:

  It did not address my issues.  Did they even read the complaint, they did not address my concern of quality and the additional money for me to get the Blind replaced.  If my current Blind was able to be remade Ive would have done that. Hunter Douglas forced me to accept a defected Blind from the start, when a refund was not an option. My current Blind is discontinued and Hunter Douglas now wants me to pay hundreds of dollars more for a replacement of something similar. Your Response did not solve any of  my issues. As you did in the pass, you are pushing your manufacture issues onto the dealer.  The main issue is that I paid for a Low quality defected blind.  My money should have been refunded from the beginning.  Forcing any additional cost to the customer is extremely poor customer-service, especially after multiple blinds have been made from day one. 
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 02/11/2025

  We have reviewed you case and have been in touch with your retailer. A remake has been entered and should ship out by the end of this week to your retailer.

  Customer Answer

  Date: 02/18/2025

   
  Better Business Bureau:
  I did have to choose another blind, but they did agree to cover all cost. I'm currently waiting for the new blind. Hopefully It doesn't have any defects. 

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hunter Douglas Honeycomb shade was installed Nov. 10, 2021. Warranty states that product is covered . . . for "failure to operate as long as the original retail purchaser owns the product..."In late Dec. 2024, shade (which is manually operated) no longer could be raised or lowered. It is stuck. I understand it is a spring/tension issue that needs to be repaired.Hunter Douglas refuses to stand behind their shade and will not connect me to management. Local store will come out to repair for the same cost $185 as complete installation, 3 yrs. ago. Payment in advance.Warranty is clearly worded to me. It does not operate. I am asking them to honor their warranty and pay for the repair and replace the part.

  Business Response

  Date: 01/16/2025

  We are sorry to hear that your shade is not working. We will contact your retailer and remake the shade for you. If you don't hear from California Window Fashions within the next five days please contact them directly. Thank you

  Customer Answer

  Date: 01/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** did hear from Calif. Window Fashions on Friday, Jan. 17 that a new shade would be made by HD and installed by CWF at no cost to us. This will be scheduled when they receive the shade, estimated time 3 weeks or so. We are very grateful for this resolution and thank everyone for working toward it.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ****** ****************************************** Dear Hunter Douglas Customer Service,Regarding Order: ******* I am writing to formally address my concerns regarding the Hunter Douglas blinds purchased in 2012, which have exhibited significant defects in both design and materials.I previously contacted your customer support and was informed by the representative that I must go through a local dealer for resolution. However, your warranty documentation does not stipulate such a requirement. As such, I will not engage in further delays by waiting for a local dealer to address these issues.Given the circumstances, I am requesting a direct replacement for the defective blinds under your lifetime warranty. Failure to provide this replacement will be considered a breach of contract and a violation of consumer protection laws regarding deceptive advertising.I expect a prompt response to resolve this matter.Sincerely,******* ******

  Business Response

  Date: 10/30/2024

  We found your case with Hunter Douglas consumer support and we will work with your dealer to assist you.

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22487106
  
  I am rejecting this response because:
  

  You clearly have not even read the complaint. 

   

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/13/2024

  We have attempted to call you, but your number does not work. We emailed you and have not gotten a response from you. We need a good number to call you. Please respond to the email from Consumer/Hunter Douglas.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with a Hunter Douglas Designer through ****** in April. I told her I wanted a white blind with the wood grain texture on it. I ordered in July and before ordering the blinds, I sent an email confirming it had the wood grain texture on it.The blinds arrived in September. As soon as the installer opened the box, I noticed they were incorrect. I told the installer they were the wrong blinds, they were a basic white blind. He insisted he had to install them because that was the only way he would get paid. He told me it would be an easy issue to fix. I emailed the designer immediately and she told me it was correct. Once the plain white blinds were installed, I noticed they were very low quality product. There were gaps in the top, the edges were jagged, they are super bendy and look like plastic.The designed and regional designer didn't want to help me. They rarely answered my emails. I finally called customer service. They told me they would have the designer meet with me to take photos for Hunter Douglas. The designer came with the samples and confirmed that the blinds did not match the sample she showed me. The sample I was shown, the blinds didn't bend and was stiff, had a matte look, and smooth edges. After waiting for customer service for two weeks to contact me back, they told me Hunter Douglas was willing to replace the blinds due to the jagged edges. That doesn't fix my other issues.The designer ordered the wrong blinds. She ordered a plain white blind and I wanted the white blinds with the wood grain texture. Hunter Douglas has told me this is my fault and to get the ones I originally ordered, I need to pay another $3000. Which seems like a scam in my opinion. The sample I was shown doesn't look like the product I received. The designer confirmed that it doesn't match and was surprised by the quality. She also agreed with me about how bad the quality was. Which is fraud, showing one sample and then delivering a lower quality product.

  Business Response

  Date: 10/25/2024

  We are sorry you are experiencing this issue. We are reviewing your case and someone will be in touch you with you to offer some options.

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Hunter Douglas blinds and at the time of purchase immediately made company representative aware of problems. They did not finish install of promised valence and claimed that it was no longer an option even though it was the whole reason for an HD purchase through HomeDepot. The offered to redo the blinds and never did. Also the edges or the blinds were frayed due to improper install and the wrond remote unit was installed for the blinds. They said all this would be fixed. Also the longer rod in Master bedroom was internally broken and that is under warranty and was suppose to be replaced. I was charged an extra charge for a certified consultant to come out and determine if these were issues. He did after three reschedules (due to his illness and was clearly ill when he did come to my home) and determined these item were under warranty and needed to be fixed. I have that receipt and original receipt. AND numerous calls to Hunter Douglas, ********** and the ********************** that works through **********. They have still NOT fixed a single issue!! This is a second home and difficult for me to get to. But My blind have to stay closed bc they do not work and prevent us from using a master bedroom patio. I am having surgery and staying in this condo and need them operational ASAP. I am filing a lawsuit against all three companies if this issue is not fixed in the next 10 days.

  Business Response

  Date: 07/22/2024

  We are looking into your complaint and will get back to you.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2017 we purchased several motorized blinds through an authorized Hunter Douglas blind dealer. In 2018, 3 of the blinds were replaced due to motor issues. This past year one of our motorized blinds stopped working. Dealer said Hunter Douglas would not repair due to 5 years being up on warranty. Turns out there are no parts to repair that model of blind from 2017. There is nothing to be done but trash the whole blind, which I think is awful! (And we own 6 others like it.) For a company that is supposed to stand behind their product, they certainly are not living up to their customer service satisfaction.

  Business Response

  Date: 07/18/2024

  Our motors have a five year warranty. We have motors in stock. We have contacted your dealer to let them know. They should be contacting you soon. If not, please reach out the original dealer you purchased your shades from. Thank you,