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Business Profile

Radon Mitigation

Radon Gone, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radon Mitigation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 16, 2023, I paid this business to install a radon mitigation system. They guaranteed a radon level of 2.0 pCi/L or lower with this installation. Not only did they leave a hole in my ceiling (they drilled one hole, then another one, and then used the original hole), but my radon levels have been rising to above 3.0 pCi/L. I have tried to contact this business multiple times to come back and fix the radon issue but I have been ignored each time. I would like the business to either come and fix the problem or provide a refund so I can pay someone else to fix it.

    Business Response

    Date: 12/19/2023

    You have yet to provide our company with a certified radon test verifying that your radon levels are in fact elevated. This is policy to ensure that we can validate the warranty. 

    The office has spoken to you about the hole in the ceiling and has also requested a certified test from you, which you are not complying with. 

    Additionally, the reason for the hole in the ceiling is because you had a finished celling and how your builder ran the wires and pipes to the exterior we had to make sure we did not hit any wires, vents or pipes in order to route the radon system to the exterior. The homeowner was not there during the install and had a friend manage the install which they were made aware or the hole and about the difficulties of routing the system to the exterior. Radon Gone is not liable to any fixes to try wall that that was caused to ensure the safety of the home. 

    Lastly, out company does not and has never offered at 2.0 pCi/l guarantee. Please provide the quote or proof of a 2.0 pCi/l was given and we will honor it. 

    We are more than willing to help you resolve your elevated radon levels, however please provide a certified radon test that we have requested and we can move forward with getting you scheduled.

    Business Response

    Date: 12/19/2023

    Please see attachment of paid invoice that the client provided with warranty listed 

Radon Gone, LLC is NOT a BBB Accredited Business.

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