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Business Profile

Restaurants

Gordon Biersch Brewery Restaurant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the ********** location on 10/8/23 and attempted to use a $25 gift card as payment for my $40.01 ($48.01 including tip) ticket, but the staff member who ran the card said the gift card was invalid, likely due to it being an old card (2018 or 2019 I believe). The reason its such an old card is because GB closed the restaurant in ******** near where I live shortly after I received the gift card, so I havent been able to use it for several years until this recent trip to **********. The staff member said I should be able to contact GB to request a replacement gift card, however the GB support team has been entirely unresponsive to my several requests for assistance. And even if GB is able to provide a replacement gift card, it will not be useful to me as no GB location is within several hundred miles of my home. A $25 refund is really the only acceptable remedy.

Gordon Biersch Brewery Restaurant is NOT a BBB Accredited Business.

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