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Business Profile

Restaurants

Noodles & Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Previous complaint had lots of typosGood Evening,I made a purchase at one of your locations in ************** in which the **************** is always 100%. They were out of Sriracha Sauce so I called another location in ******* located in ************* 5 minutes from my home. I called the location and a very pleasant young lady stated that it wasnt a problem to pick up a few packets. Upon entering the location I noticed 4 women (white) holding a conversation with complete disregard to me standing at the register. One of the ladies looked at me several times and never spoke just continued her conversation. Finally she yelled from the cook area where they were all standing talking to each other not working You have a pickup! My voice does not travel neither was I going to scream as this is not how I conduct business or represents me as a person. I then put my hand over my ear signaling to her that I cant hear you. She then said WELL I CAN HEAR YOU FROM HERE AND IM NOT WALKING OVER THERE. In complete disbelief of her attitude and total disrespect and regards for me as a customer I asked her name? She stated I AM THE GENERAL MANAGER. I asked 5 more times before she said ****. The other young lady in which I spoke to over the phone came and handed me the sauce and I left. This persons the General Managers attitude is a complete disgrace to the title of General Manager and representing this company. She has zero customer service skills and is a leader leading an entire store in this manner. I am a long time customer of ********************** and ********************. I WILL NEVER PATRONIZE THIS LOCATION AGAIN! This manager should be terminated. Thank you,km

    Business Response

    Date: 11/14/2022

    This is a duplicate submission and we have already submitted to the original submission.

    Customer Answer

    Date: 11/15/2022

    *********

    Business Response

    Date: 11/29/2022

    We have been communicating with this guest via email and are working on a solution there. Our last email was sent on 11/23/22 and have not heard back yet.

    Customer Answer

    Date: 11/29/2022

     
    Complaint: 18389774

    I am rejecting this response because:
    I HAVE RESPONDED TO THE BUSINESS. I REQUESTED A CALL FROM THE REGIONAL MANAGER THAT THEY STATED THAT MY CASE WAS BEING FORWARDED TO. THE ***** RELATIONS TEAM ACTUALLY STOPPED RESPONDING TO ME AND I HAD TO REQUEST FOLLOWUP  

     

    Sincerely,

    *********

    Business Response

    Date: 12/09/2022

    Our regional manager reached out and spoke with this guest to resolve the issue.

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** 2022 ARRIVED AT NOODLES AND ** IN ****** **. PAID $62.00 THEN ***** FOR ANOTHER MEAL .WHEN THEY BROUGHT MY BAG I ASKED IF IT WAS IN THERE AND SHE SAID YES. I GOT HOME AND IT WAS NOT .. I CALLED **** , **** , **** AND ****. I HAVE PHONE RE**RDS.. I ALSO SENT THE CUSTOMER **MPLAINT DEPARTMENT PART OF MY BANK STATEMENT.. ***** I GET AN EMAIL THAT SAYS THEY CAN NOT FIND MY TRANSACTIONS AND THEY WILL NOT BE REFUNDING MY MONEY. I SENT A MESSAGE BACK AND EXPLAINED THAT THERE MUST BE SOMETHING WITH THEIR PAPERWORK AS I HAVE MY BANK STATEMENT SHOWING MY TRANSACTIONS AND THEY CAN NOT FIND ANY RE**RD.. THIS IS NOT ABOUT MY $***** ANYLONGER.. IT IS ABOUT FAIRNESS AND TREATMENT OF CUSTOMERS.. I WILL SEND YOU ANYTHING THAT YOU NEED

    Business Response

    Date: 11/07/2022

    After an extensive search, our team was unable to locate this order on our end with the limited information provided by the guest. We have requested a copy of the original receipt, so that we can locate her order to provide a refund, however the guest is not providing this information. We have recommended the guest reach out to their bank regarding this issue, as our team is unable to process a refund without this requested information.

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pesto cavatappi and penne **** with crusted chicken b****** I got the wrong noodles for both orders and the chicken wasn't on there. I paid extra for the chicken as well. I ordered a pickup on Monday (9/26) from the ****** location on ********

    Business Response

    Date: 09/27/2022

    Full refund provided

  • Initial Complaint

    Date:08/30/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered buttered noodles w a side of three cheesey breads. They used macaroni noodles instead of egg noodles and had the audacity to send my order with the main dish and the dipping sauce for the bread MINUS the bread. I want a full refund for this meal. I ordered via grub hub and dont see a way of requesting one through them so here we are.

    Business Response

    Date: 08/31/2022

    Hi BBB Team,

     

    Please find our attached response to the guest.

    Customer Answer

    Date: 09/01/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:08/18/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 5th we placed an order for a family meal; they did not follow the allergy concerns we had and we also never received one of the meals.

    Business Response

    Date: 08/19/2022

    Hi BBB Team, 


    Happy Friday! Please see attached our response to this guest complaint. 


    Thank you, 

     

    ********************;

    Customer Answer

    Date: 08/24/2022

     
    Complaint: 17739654

    I am rejecting this response because:

     

    They wrote me and said that their family meals cannot be adjusted for allergies; however, before placing our order I directly called the store and asked them if they could accomodate my daughter's allergy and they said they would take care of it but did not.

    Sincerely,

    *********************

    Business Response

    Date: 08/31/2022

    Hi BBB Team,

     

    We received the notice of our response rejection. Our latest email to the guest on 08/24 does offer compensation for the issue. Please see attached.

Noodles & Company is NOT a BBB Accredited Business.

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