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Business Profile

Retail Shoes

The Good Feet Store

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Good Feet Store has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to good feet after tv commercials bragging it up. I was high pressured into spending over $1500. I realized that the products sold were actually making my feet worse so I went back. I was told before I purchased the product that only store credit would be issued so I asked for some other products. I was then told that there was a 20% fee as well. I dont believe any medical training was used to sell me medical orthotics but they fitted me anyway and it caused injury. I want only the 20% to be removed and want to return 66% of the products. The 20% evidently was mentioned after I had purchased the product but I didnt hear it.

    • Initial Complaint

      Date:07/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May, I went to this store to think about a purchase of their product. After some pressure, I was talked into making a purchase. I was guaranteed by the manager that I would get a full refund if I wasn't happy with the product. I had a witness with me. I had the manager repeat, several times, that we would receive a full refund if I returned the product. I went back after 60 days, not the full 90, to return the product for the full refund we were promised. After a slight argument, I walked out, without a refund and filed a complaint with the business. I did receive a phone call from the customer service manager. She informed me that the manager was out of line for telling me he would refund my entire purchase and she apologized. She told me that she didn't even have the power to give a refund. She also informed me that she did review the video, with audio, and heard for herself what the manager had said to me and my dad. She kept apologizing for the mangers statements but did not hold up to giving us a full refund. I just want what we were promised. This felt like this was a full high pressure scam and they had no problem taking $1500+ from a senior and not backing up what they promised.

      Business Response

      Date: 08/27/2024

      Good afternoon, *******,

      Thank you for bringing this matter to our attention. I have thoroughly reviewed the situation and would like to provide some context and clarification regarding the complaint filed by ***************************.

      We have reviewed the video footage of the interaction between ************** and our store manager, ****, at The Good Feet Store in **********. The footage shows that ************** visited our store on April 28th, where she purchased our product. At the time of purchase, she signed a disclosure that clearly states our policy: "In-Store Credit Only, No Cash Refunds," with a 12% service fee applied to all returns or in-store credits. This disclosure is attached for your reference.

      Our policy also requires that customers receive a minimum of two adjustments before any further accommodations, such as in-store credit, can be considered. Unfortunately, ************** did not undergo the required adjustments, nor did she schedule any follow-up appointments, which is necessary to fully benefit from our products and services.

      We understand that ************** claims to have been promised a full refund by our manager. However, as explained to her during our follow-up conversation, our store manager does not have the authority to authorize cash refunds, and our policy strictly prohibits this. We have made every effort to offer ************** alternative solutions, such as adjustments or in-store credit, to address her concerns.

      Please find attached the signed disclosure and the sales receipt for your reference. We will continue to uphold our commitment to customer service and are open to working with ************** within the framework of our established policies.

      Should you require any further information or clarification, please do not hesitate to contact me.

      Customer Answer

      Date: 08/29/2024

       
      Complaint: 22008436

      I am rejecting this response because: At the time of purchase, yes, I did sign that piece of paper. But if they looked at the video and heard what was told to me before I signed that, then they should understand why I hesitated. The manager may not have the authority to give a full refund, he sure didn't make it clear that he didn't have the authority,  but he made it very clear to both of us that he would give that refund despite the piece of paper.  So while they have that piece of paper, I have a verbal, with a witness,

      No, I didn't go back for adjustments and new inserts. Not that it's their business but things in life got in the way to go get that done. I do know that the product wasn't doing what they promised and I was looking to get past all of this and get the refund, that we were promised.

      Sincerely,

      ***************************

    The Good Feet Store is NOT a BBB Accredited Business.

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