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Business Profile

Senior Living

Legend of Broomfield

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Living.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/18/2023 my mother *********************** moved into Assisted living at this facility. Five days later she fell over her dog after less than 24 hours of the dog entering the facility. She was transported to the ** with a head injury, and we immediately removed the dogs from the facility. After returning home with me for a week she returned to legends where they again sent her back to the ** stating that she was threatening people and staff along with attempting to break a window. At this point they suggested she would be better off in the locked down memory care unit where they could handle her better. We returned her to the facility the next week after moving her stuff into memory care and out of assisted living. Within 24 hours she had been sent back the ** for hitting another resident. After several attempts from the ** to get her allowed back in the facility I was told she couldn't return without 24/7 care provided by be at a cost of approximately 20k plus the facilities charge. Since this was not possible for her budget, we had her moved to another facility where she has had no further issues. We of course were forced to pay another community fee and another month's rent to get her released from the ** to the new facility. I emailed *********************** twice requesting a refund of some the fees paid since they would not allow her back but have had no response.

    Business Response

    Date: 11/16/2023

    *********************(COO) from Legend Senior Living and Mr.  ******* spoke on 11/14/2023 and have come to resolution on the matter of his refund request.  We have come to agreement in the amount of the refund and apologized that this matter was not handled in a timely matter.  Please close out the complaint.  

Legend of Broomfield is NOT a BBB Accredited Business.

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