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Business Profile

Toll Booth

Northwest Parkway LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 11 Customer Reviews

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Review Details

  • Doyle E

    Date: 02/28/2023

    I had Northwest Parkway (NWP) send me a bill for a toll even though I have an ************ account with all of the information up to date. When I contacted the representative at NWP, she stated that **************** had denied the transaction and that I was responsible for the fees. I contacted ************ and they were very professional and cordial. They contacted NWP and attempted to correct the situation. The same representative of NWP stated she did not see the plate yesterday, but she sees it today (it had been in the system since 2021), but there was still nothing to be done about it. After contacting a supervisor with NWP, who was ********************, and unprofessional, she agreed to refund a portion of the fees, but not all of them. NWP is very unprofessional in their dealings with the public and their people are unprofessional and have ZERO customer service skills!

Northwest Parkway LLC is NOT a BBB Accredited Business.

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