We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hemp Products

Trinity Hemp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hemp Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the email exchange between me and Trinity Hemp:I bought a Chemdawg All in One Disposable Vape and the oil burst out and burned my lip. Please advise me on your policy for this situation. Thank you for your attention to this matter.*********, ********************************* From: ********************************** <**********************************>Sent: Sunday, September 3, 2023 5:51:03 PM To: '*********************************' <**********************>Subject: RE: Defective product Im sorry this has happened and not something we like hearing about.I dont see your name on our records of shipping the device directly, do you mind sharing with me where you purchased it?Id like to send you a shipping label to return the defective device and then in turn we will ship you a replacement device(s).I just need your address for shipping if you could kindly provide that back?"Me:I bought it while on vacation at the ********** 7 in *********, *******.From: ************************* <********************>Sent: Sunday, September 3, 2023 6:46:14 PM To: ********************************* <**********************>Subject: RE: Defective product I have attached a copy of the replacement order for you to be able to track later I added an additional free device on to the order for your troubles.I also created an account for you on our site mainly to track this order but also in the hopes youll give us a another shot after trying the replacements.Were absolutely sorry about this bad experience and will have to continue our investigation of the issue once we receive your return. You can also use the coupon code below on your next order for 20% off as an additional apology from our end.Below is the info for accessing your online account and using your coupon:Site: www.trinity-hemp.com (click on the spaceman in the top right corner to bring up login screen)Coupon code for 20% off: TH.20per4JL Username: ************* Email: ********************** (Can use either to login)PW: UMVgYcznT$NwTgNAh%(wor6G (auto-generated by the system - can be changed on your end after logging in or can change with forgot password)From: ********************************* <**********************>Sent: Sunday, September 3, 2023 5:33 PM To: ************************* <********************>Subject: Re: Defective product Great, thank you so much!From: ************************* <****************************>Sent: Sunday, September 3, 2023 6:30:22 PM To: ********************************* <**********************>Subject: RE: Defective product Here is the return label to use with ***** for returning the item in question.You may see some emails come through related to signing up for our site, thats me adding an order for replacements at no cost, so, can disregard for now.I returned the defective product and never received the replacement so I would just like a refund.

Trinity Hemp is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.