Reviews

Review Details

• Review fromJordon R

  Date: 09/05/2024

  1 star

  Jordon R

  Date: 09/05/2024

  My grandpa purchased a 2014 ***** Spark from this dealership 5 months ago and has had two major problems right away. He is 75 years old and has a handicap wife who has to use a wheelchair to get around. They only gave him 5 days to decide if he wanted to return his car or not, which is anywhere near long enough to know if there's anything wrong with the vehicle or not. He has to get struts replaced and the front windshield, which AutoNation replaced without a problem. The oil was never changed. It was completely black and you couldn't even see the dip stick because it was so filthy, even though they lied about it and claimed that they checked everything. If they did, then we wouldn't have had any problems. Him and I were driving up to **************** about a month after getting the vehicle, less than 60 miles we put on the vehicle since getting it, and in the middle of traffic the transmission stopped working, the acceleration completly stopped working. It was taken to AutoNation by tow truck. It took over a month before the dealership finally said that they couldn't do anything and was taken to Chevrolet, because they didn't know how to fix it, or were too lazy to. Before that we went to AutoNation to see if they could resolve it, but the sales manager in a rude way, told my grandpa that it is his problem and not theirs, and the salesman laughed about it like it was funny to him. We finally got it, (the transmission), fixed and now runs good, but just last night we were driving to ******* in *********** and tried to come back to town, but we couldn't get here because the engine blew up and oil splattered everywhere, and had smoke coming out of it, and the engine light was blinking followed by a cranking noise. We once again had to get a tow truck to get home. It was late at night which could have been very dangerous, my uncle was following us, so he took her home. We've barely had it 5 months. So ******* Chevrolet is checking to see what they can do to fix it.
  

  Auto Nation Chrysler Dodge Jeep Ram Canon City

  Date: 09/07/2024

  Thank you for your feedback, At AutoNation Canon City we strive to provide a top-notch experience no matter what department you are visiting. In reference to your 14' Spark we have gone through all service records and have completed all safety checks and standard maintenance needed. I'm am sorry you feel that we did anything to this vehicle but that is simply not the case. We want every customer to come in happy and leave happy with not only a new vehicle but a great standing relationship to become a part of the AutoNation family. If you'd like to discuss your concerns further, please feel free to reach out anytime at ************.

• Review fromSherry S

  Date: 08/22/2024

  1 star

  Sherry S

  Date: 08/22/2024

  I AM STILL WAITING TO HEAR ABOUT MY TITLE FOR A 2023 CHALLENGER ON AUGUST 5TH 2024,,THT I PAID CASH FOR AND THEY STILL HAVE NOT TOLD ME THE WHERE ABOUTS TO MY TITLE,, EVERYTHING WAS 10 MINUTES HERE AND 10 MINUTES THERE,, THEY ARE A VERY UNORGANIZED DEALERSHIP,,, I SHOULD HAVE BEEN GIVEN TITLE WHEN I PAID FOR THE CAR,, AND THAT WAS NOT DONE THEY STATED THEY NEEDED TO GET IN TOUCH WITH THERE TITLE PEOPLE AND APPARENTLY THEY STILL HAVEN'T DONE SO
  

  Auto Nation Chrysler Dodge Jeep Ram Canon City

  Date: 09/07/2024

  Thank you for your feedback, *************. Unfortunately, we are unable to process the title paperwork at the time of purchase, but I have checked with my team, and they are working on all tilework to be provided to your county clerk's office. I understand my title clerk has reached out a few times to go over the concerns via email but unable to reach you on the provided phone number. We want to provide each customer with an outstanding shopping experience and hope to get everything you need situated in a timely manner. If you would like to further discuss your concerns, please feel free to reach out to me anytime at ************.

• Review fromSteve C

  Date: 09/15/2022

  5 stars
  I have had nothing but great experience with City Auto **** has made shopping and buying a great pleasure. ******* and the service ***** Take the scare out of getting work done. They will be going the fartherest mile for you every time. Great experience with the current team. !000 time better than the people that ran it before. Way to go guys.