We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Radiology

Mountain Radiology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While I was being diagnosed with cancer and going through surgery, my provider used Mountain Radiology for diagnostic purposes. I never recieved a bill in the mail for these services. I did recieve a text message. I attempted to pay online with no luck. It gave me an error. So, i called and the call center representative said they were in the process of changing bill pay vendors or something and she would send another bill. I have never received another bill or text message from the company.

    Two days ago, I received a TEXT from a collection agency regarding this bill. I called the company and they just told me over and over again that they sent a bill...which I never received. THEN, i found out that I have ANOTHER balance due. I paid the collection agency and the outstanding bill as soon as I found out about it.

    I am so upset that this went to a collection agency and is likely going to impact my credit score. This should NOT be happening. I don't understand why this business isn't sending paper bills, calling folks with outstanding bills BEFORE sending to a collection agency. I also subscribe to the USPS informed delivery service to ensure I am recieving all of my mail and I never saw a bill on the USPS website.


    The call center that this comapny uses is terrible and I don't believe i should be penalized with a report to a collection agency on my credit now!

  • Initial Complaint

    Date:02/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a radiologist at Memorial Regional Health (address provided) read an x-ray and a CT scan. The radiologist bills though their billing service. This is where the issue come up. I never received any US mail, email, call or text about my bill. My first contact was through a collection agency. I feel uncomfortable paying a collection agency over the phone when they text me. (could be a scam)

    I asked Mountain Radiology to send me a text or mail to test my number and address. They said they already did, yet I haven't received either. While on the phone with them I asked them to send me a text. They wouldn't.

    Two things I want corrected. I want to receive an actual piece of mail from them so next time I have services I will feel comfortable that I'm receiving the bill. Or I want a text. same reason. They are not willing to do either. I changed my mail to my mom's address and my text to my husbands phone. Still have received nothing.

    I would like to pay my bill from July, they won't take it. I have paid my bill from November, even without receiving a statement.

    I'm still not sure how to pay my remaining $117.?? They said they want me to pay the collection service. I don't think it's fair that I have to have my credit ruined over this issue.

Mountain Radiology is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.