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Business Profile

Embroidery

Mile High Cresting LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted **** High High cresting to a strip and customize a Colorado Avalanche jersey (valued at $600). I paid 40 dollars as a deposit for the jersey customization. I also included 4 other jerseys ( 2 baseball and 2 hockey) to get patches removed and sewn on correctly. Those items are valued at **** dollars. Until mid ****** I was in regular contact with the company but after that, he let his followers know that the orders for ****** which is the month I submitted it for, would have to be pushed back a month. I mailed the package, which cost 85 dollars, in March to make sure I had a spot in line. Multiple messages and attempts to contact him or any with his business have received no response

  • Initial Complaint

    Date:06/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business is Mile High Cresting LLC. I placed a $60 deposit for a service customization of two authentic hockey jerseys. Mile High Cresting was to customize my jerseys by sewing and placing player names and numbers in the jerseys we were sending to them for the service. I mailed the 2 jerseys (along with three patches) - a total value of approximately $600 worth of items) to Mile High Cresting on March 2, 2023. They were mailed via **** Priority Mail to Mile High Cresting, **************************************************************************. Mile High Cresting confirmed they received the package on the 4th of March. The total cost to customize both jerseys was to be $170 and Mile High sent me the down payment invoice for $60 through PayPal (which I paid on Feb. 4th). Ever since the jerseys were delivered to Mile High Cresting on March 4th, I have had extremely limited communication with them, regardless of the dozens of times I reached out to them through Instagram messages and email. The jerseys should have been finished and mailed back to me by mid-April. It is now two months later, and the last communication I received from them was via Instagram messages on May 9th, that one of the jerseys was completed and the other was to be done soon and they'd be shipped to me the following week. It has been almost 40 days since that last communication and I have received no items, no tracking number that they have been mailed to me, and no answer to several emails and Instagram messages that Ive sent them over the course of weeks. The business has my $60, and my $600 worth of jerseys and patches.

Mile High Cresting LLC is NOT a BBB Accredited Business.

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