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Business Profile

Christmas Lights

Denver Christmas Light Installers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Christmas Lights.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Denver Christmas Light INstallers put up my Xmas lights, and was scheduled to remove them early January, which they did. However, despite leaving my tote on the porch, they took my lights with them. THey are my personal lights that I purchased several years before. I have emailed, called and texted them several times to return my lights, which they indicate was an oversight. The rep I was texting, kept saying the owners would contact me, they did not. The rep I was texting no longer works at the company. None of my emails or phone calls to the company have been returned or replied to. I would either like my lights returned and in excellent condition as they were when they were on my house, or I would like my money refunded as I will need to purchase new lights in the future.

    Business Response

    Date: 02/18/2023

    Customer received her *********************** back according to policy of our company. Communication was not facilitated well due to a misunderstanding. Due to our company policy, we receive all lights and check and maintain for proper functioning them then give them back to customer.

    Customer Answer

    Date: 02/18/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Denver Christmas Light Installers, LLC is NOT a BBB Accredited Business.

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