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Business Profile

Private School

Freedom Drivers Ed

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Private School.

Complaints

This profile includes complaints for Freedom Drivers Ed's headquarters and its corporate-owned locations. To view all corporate locations, see

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Freedom Drivers Ed has 2 locations, listed below.

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    • Freedom Drivers Ed

      410 Fairgrounds Rd Castle Rock, CO 80104-2699

    • Freedom Drivers Ed

      9800 Pyramid Ct Ste 400 Englewood, CO 80112-2669

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/28/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed my son up for drivers ed ****** on 08/09 for 10 hours of behind the wheel driving lessons. My ex husband split the cost. I paid $355 and my ex- husband paid $355. I attached my receipt. I was told when I signed up that they would not have any open spots till mid September. I was fine with that. My son has autism so we were working with him on being comfortable with someone else teaching him how to drive so the extra time was perfect. I got an email on 08/09/22 with log in credentials to the system. I called and left several voice messages (08/17, 08/24 and 9/16) saying I could not find any available times for driving lessons in September or October and requested a call back. No one returned my call. I then emailed them on 10/06 letting them know I could not get into the site and I needed help, no response. I emailed again Oct 12 asking for help or a refund, no response. My son never got a single drivers lessons. They stole our money. Since it has been more then 60 days I can not dispute the charge with the credit card company and we are at a loss on how to get our money back.

    • Initial Complaint

      Date:11/28/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid, and my son complet**, drivers **ucation. That part is all fine. However, we separately paid for, and then they cancell**, an $85 driver's ** driving test but did not refund us for the fee. Also, we ask** for but did not receive a certificate of completion that we ne** for our auto insurance company.

    • Initial Complaint

      Date:10/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 28, 2022, we purchased a Drivers Ed ******* for $545. It included an online drivers ed ******** 2 exams (permit and license), and 6 hours of "behind the wheel" driving hours with a Freedom Drivers Ed employee (hours that are required in order to get a ******** driving license. We completed the online program and the permit exam. But when we tried to log in to schedule "behind the wheel" sessions, we found that the website is gone. Via some online searching, it seems as though they've gone out of business and there's no way to contact the company. I would like to seek out a partial refund, but there's no way to contact them. I'm not sure what to do.

    • Initial Complaint

      Date:10/17/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company went out of business after I paid my registratiom fee

    • Initial Complaint

      Date:10/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 26th 2022, $695 for online drivers education course, 6 hours of supervised driving time and follow up defensive driving course. Company closed with no communication. My daughter was almost done with her course and has no way to complete it now and no way to prove what she has already done. Is she forced to start over?

    • Initial Complaint

      Date:10/04/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a service through this company, as did many others, and we are unable to reach them now. The services were approximately $1,000. Currently their website and ******** have been taken down. They do not answer their phones. I cannot get ahold of anyone to schedule my son's driving classes. There are many others in the same situation. I want my money back if they are not able to schedule as promised and provide all that we purchased.

    • Initial Complaint

      Date:10/04/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter has been enrolled in a Fully Paid for -drivers ed ******* with Freedom drivers ed since November 2021. This last week their website has shut down, no phone calls are being answered Or returned. I have paid upfront for the license *******, and now have to get her into a new ******* 2months before she is due to get her license. I NEED my money back to be able to pay for a new *******!!What do I do please???Thank you so much, ***************************************

    Freedom Drivers Ed is NOT a BBB Accredited Business.

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