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Business Profile

Baby Accessories

Baby's Away

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number: RDE0915221197 I made a reservation with Babys Away to receive a baby crib and mattress, high chair, and stroller for our vacation in ********************, ******** from September *****, 2022. The reservation was confirmed on September 16th as can be seen in the attached email.We arrived at our rental property at 4 p.m. and waited, but after 5 p.m. had passed and I hadnt heard anything, I called the local representative at 5:13 p.m. She didnt answer the first call, but did answer when I called back at 5:18 p.m. Ive attached a screenshot of my phone records.She informed me that she had a family emergency and cancelled the reservation and had texted the number on the reservation (my cell phone). I had not received any text messages from her and even checked my phones spam folder, but there was nothing there. I also confirmed I had entered my cell phone number correctly on the reservation.After realizing there was no hope of receiving the items I reserved, I ended the call and told my wife we had to find a crib and mattress for our son to sleep in that night and for the rest of the vacation. Thankfully, I was able to find a crib and mattress available at ******* about 12 miles away from where we were staying and my sister-in-law offered to drive me in her SUV so the items could fit. *** attached a photo of the receipt.I was able to find the crib and mattress and assemble it in time for my son to go to sleep, although it was a bit later than had we already had the crib and mattress that we reserved.That evening, I emailed Babys Away, explaining the ordeal and asked for them to reimburse me for the crib and mattress due to their failure to deliver on the contract. I received no response and followed up on Tuesday, September 27th. I finally heard from *************************, Director of Operations at Babys Away, after my second email and she informed me that I would be receiving no reimbursement for anything.My subsequent emails have gone unanswered.

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