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Business Profile

Body Waxing

European Wax Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Waxing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After receiving a waxing in May 2023, I signed up for a 6 wax membership, being billed over a few periods. I had scheduled an appointment for my next waxing, and twice, at the last minute, my appointment was canceled by the center. After feeling very frustrated by the services, the district manager, *****, refunded my for what I was charged for and apologized. I was told my membership was canceled. I was billed again in June, and the only thing the business will offer is a store credit. I would like to be refunded and my credit card deleted from their system.

    Business Response

    Date: 07/11/2023

    Hello,

    After reading the complaint, this is a report about the wrong European Wax Center location. ***** is the Director of Operation for the European Wax Center- Centennial located at *********************. EWC as whole uses a system called ****** and when looking into this guests profile, she was indeed booked for the Centennial location on the day of the complaint.

    The address she referenced is for European Wax Center- *************** in which this guest has no history of ever coming to.

    Thanks!

    *************************- Center Manager EWC- ***************

    *************

European Wax Center is NOT a BBB Accredited Business.

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