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Business Profile

Dental Implants

Heritage Dental

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromJessica K

    Date: 04/29/2024

    1 star
    Beware of the new owners. Horrible dental office to work with. The new owners treat it as a cash cow & not a reputable care center that will put their patients 1st..We have been going to heritage dental for around 5-6 years. It started out great then slowly started to decline. Ive had a few dental implants put in & before this last one, they were acceptable. Th Dentist who previously put in my implants did my last one right before selling his practice & the new owners kicked him out & changed the locks on him overnight (per *************). He was supposed to finish out his 2 years before retirement as their dentist but his work started to decline drastically. He ended up putting my implant in way too early (per the new dentist & dentist tech) as he had done to a few other people around the same time right before he was shoved out. My implant failed shortly after & they said I would be credited to have it replaced by them free of charge except for labs. So I had been back a couple times & each time they tried to give me a bill for over 1K & had to call several times for over a week to get an answer why I was being billed.i had to plead my case each time. This shouldnt have been the case if they had notes in my record. Finally someone would get back to me a week to 2 later & disregard it. Within several months they went through 2-3 dentists & no one knew anything. Finally they did my bone graph & before I was to get my implant put in I wanted something in writing that I would not be billed as was promised, for that procedure. For over 2 weeks calling & the billing manager avoiding my calls & someone else promising she will get back to me by a certain day or time. Nothing. Finally we had it out & I will never do business with a company like this again. They showed they only care about their commission & not the patients. Not to be trusted. Shoddy work. Saying poor business skills would be an understatement. Avoid at all costs.

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