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Business Profile

Drug Addiction Treatment

A New Outlook Recovery Services, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for A New Outlook Recovery Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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A New Outlook Recovery Services, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid $839.00 and still owe over ********.**** is uploaded with date and for what.I was initially charged ******** from a new outlook for services. I was in there IOP program for severe depression and left because they only serviced addiction recovery in there meetings. I was charged from a credit the very next day and was told that they tried to contact me and my insurance numerous times before charging my credit card. When I asked for proof of the call records to my insurance and to me the owner told me that he switched phone providers and could not provide that information. He called me names for calling him out on this. Eventually he sent me multiple bills and multiple different amounts and had to change them. He charged my insurance 2400, 175, 300 and said it was because he is contracted to do so. So after he contacted my insurance I ended up owing more than the initial payment he charged me and now I have to pay more out of pocket for services that didn't do anything but cause me emotional pain and more depression. His initial charge was 1929 Then he charged me 1590 then he charged me 1311 then he charged my insurance 2875 now i owe ***** having already paid 839 so thats a total of 1957 Why?

      Business Response

      Date: 02/23/2024

      This is not for A New Outlook Counseling Services, wrong business

      Business Response

      Date: 02/26/2024

      My business registered with the BBB is for a different company referenced in the complaint.  

      Business Response

      Date: 02/26/2024

      This has been a nightmare, with his insurance company, as a student..  We went through the pre-approval before he started, and sent him what his out of pocket expenses might be.  When we recieved the *** for his dates of service, he had some out of pocket expenses.  We have been transparent with everything, in face he has paid his balance.  

    • Initial Complaint

      Date:06/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to visit this facility 2 years ago to inquire about treatment. At that time nothing was mentioned about fees as sitting down to see if the faciltiy is the right fit. When it came time for the insurance I was told 9 times that the facility was in network with my insurance coming back saying it wasnt. At this time I decided I wasnt going to move forward due to the fact the insurance was not being honored and I wasnt paying out of pocket for treatment. When I told the owner this, he got upset and said his time is not free and that I owe him $300. This was never communicated and seemed retalitory and pathetic. I have heard nothing from this facility since then and all of a sudden I have a collections notice stating I owe this guy money. I never signed anything and am surprised to see this bill.

      Business Response

      Date: 06/29/2023

      His is not the correct business.  He was never a client of  A New Outlook Counseling Services 

    A New Outlook Recovery Services, LLC is BBB Accredited.

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