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Business Profile

Electrical Contractors

Mr. Electric of Littleton
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/18/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October, I hired Electric of Littleton inspect my electrical work that I have done. The company came and I made the payment to after the inspection. However, the company refuses to provide me a written professional opinion regarding the inspection. Best regards ************

    Business Response

    Date: 11/27/2022

    Hello,

    Our customer was not ************, it was his daughter *****************

    ****** called us to request that we visit her home to take a look at electrical work that was done there by an unlicensed person (****) without a permit from the city.  We explained to her that we can come out to verify that what we see on that day is done correctly and safely.  She never asked for a written verification and we never promised one.

    I have attempted to attached a recording of the 7 minute booking call to this reply.  If it does not go through for some reason, please reach out to me directly and I can send it by email.  This call clearly outlines what was requested and what was promised at booking.

    I have also attached a copy of our email correspondence with the customer explaining that for this work to be legal and officially signed off on, they need to apply for a permit with the city.  I offered, in writing, to walk them through that process.

    Finally, I have attached a copy of our Electrical Home Safety check that notes that we reviewed their work.  A copy was emailed to them and our tracking system shows the email was opened.

    We have completed everything the customer asked of us and I am available to discuss or provide further information as needed.

    Regards,

    ************************ - Owner

    Customer Answer

    Date: 11/28/2022

     
    Complaint: 18437542

    I am rejecting this response because:  I was not available and asked my daughter, Kazoua Her to find an electrical inspector. Normally, all the inspections, the inspector should issue a report to express their professional opinion, finding, recommendation, etc. For my case, I did not receive any report from the inspection company at all.

    Sincerely,

    ************

    Customer Answer

    Date: 12/01/2022

    Sorry, I did not click on the attachment.  After reviewed the inspection checklist, I am satisfying with it.  The case can be closed.  Sorry for the inconvenience and thanks for your help.

     

    Beast regards

     

    ************

Mr. Electric of Littleton is BBB Accredited.

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