We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Elevator Service

TK Elevator Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elevator Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Formal Complaint Against TKE (TK Elevator) for Service Negligence and Lack of Communication Dear BBB Representative,I am writing to formally file a complaint against Elevator for their ongoing failure to provide timely elevator repairs and for their severe lack of communication regarding service at our building, located at ****************************************For nearly two months, the elevators in our building have been non-operational or unreliable, leaving many of our residents and clients without essential access. Despite numerous attempts to reach our assigned contact (*****) and escalate the issue, we have received no callbacks, email responses, or updates that clearly outline next steps or timelines for ************* make matters worse, service tickets have been repeatedly closed with the justification that parts are needed. However, upon follow-up, weve learned that these parts were never ordered, further delaying repairs and eroding trust in ***'s reliability.This ongoing situation has not only disrupted day-to-day operationsit has begun to negatively affect our businesss reputation. Residents and clients are understandably frustrated, and we are left without the ability to provide them with accurate information or assurance due to TKE's complete lack of communication and transparency.We expect a national company like *** to operate with professionalism and accountability. Instead, we have been met with delays, misinformation, and a concerning level of negligence.We are requesting the BBBs assistance in:Investigating this matter and TKEs handling of our service issues.Holding TKE accountable for their failure to deliver the contracted services.Ensuring *** communicates clearly and provides a definitive plan for resolving the elevator issues. Thank you for your attention to this matter. We look forward to your support in helping us pursue a resolution.Sincerely,****** ****** Community Manager

TK Elevator Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.