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Business Profile

Gun Safety

Tip And Brass LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Safety.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off a Kimber Micro 9 in March 2022, for trigger replacement that was sticking that I did when I was replacing triggers. I wanted the original trigger put back in, which I gave him. He never contacted me about info until I contacted him in May, to see where the status was of my firearm. He said he couldn't figure out the problem. So, I gave him another month to figure it out......no word. I call him again, now his business hours have changed, by appointment only. After 6 days of trying to reach this man, he finally calls me back saying he still doesn't know what's wrong with it. I still give him the benefit of the doubt (stupid me), He now doesn't get in touch with me until late July, saying he has had so many family problems, but thinks he knows the fix of my firearm. The manufacturer won't get back to him. So, I have called everyday since beginning of August, with no response. Have called the police on him, to try and get my firearm back. Do not use this business!

    Business Response

    Date: 09/10/2022

    Customer picked up firearm and was reminded that we were not able to get parts for his firearm

Tip And Brass LLC is NOT a BBB Accredited Business.

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