Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Designer Fabrics, who were hired to make slipcovers, promised to refund $1,500 deposit. I was being eco-friendly to replace slipcovers and not buy new. My couch frames of excellent quality are still in good condition. I had been a Designer Fabrics customer many years prior and trusted who I worked with at that time.When newly slipcovered couch and loveseat were delivered, I was beyond disappointed by the ill-fitting slipcovers: Velcro added, lumpy sides, shortened and wavy skirts, open and uneven pleating, wavy welting, and unsightly seams. I did not pay beyond my initial deposit that day nor was payment requested.When current shop owner and I spoke on Mon 4/4. She asked what I wanted to do. I proposed they pickup the couches, keep my couch frames and return $1,350 of my $1,500 deposit (keeping the $150 pickup/delivery fee). She accepted my proposal but did not propose a pickup date yet.I began phoning business early-May (after COVID got me) to arrange a pickup date. After unreturned phone calls and no follow-up when led to believe pickup would occur, on 7/5 shop owner answered and told me agreement was changed - I needed to deliver to get $1,500 refund. Between July and August, several deliveries were cancelled. During this period, I was also told pickup would happen but never did. I delivered couches to store on 9/8. Upon unloading loveseat, shop owner declared that the back was dirty and she was refusing delivery. I did not see this dirt, but I went ahead and offered to take the slipcovers to a professional cleaner. She dismissed this and reiterated that she was refusing delivery and went into store. My mover re-loaded couches into trailer and we left.Store did not provide email or text communication options despite being asked multiple times over these months. On 9/12, certified letter mailed to pursue resolution. It has not been signed for.I am seeking refund of $1,500 deposit, bad faith delivery cost $240 and couches pickup by 9/30/22.