Complaints

This profile includes complaints for BAM Broadband, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BAM Broadband, LLC

  7025 S Revere Pkwy Ste 400 Centennial, CO 80112-6737

  
• 

  BAM Broadband, LLC

  PO Box 819 Parker, CO 80134-0819

• 

  BAM Broadband, LLC

  5600 S Quebec St Ste 205D Greenwood Village, CO 80111-2224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 07/02/2025

  As a result of this review, BAM Broadband followed up with Mr. ****** ***** by phone, at which time he confirmed that the wire (or drop) had already been buried. The customer's account also included a closed ticket addressing the fact that the drop had been buried on 6/10/2025 with confirmation from the customer that the drop had been buried. To ensure there were no concerns with the quality of the work, a representative of BAM Broadband visited the residence on 7/1/2025 and verified that there were no visible issues.

  If there are any additional questions or concerns, we encourage Mr. ***** to contact us directly at ************. We appreciate the opportunity to serve you and thank you for choosing BAM Broadband.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I both emailed and called BAM support 1 month ago following installation of their fiber network over the past winter and spring, to file a property damage claim. Their installation damaged my front yard, and the water supply line to my irrigation system. During their installation they also placed an access box in my yard without informing me or speaking at all. Its been a month since I first notified them, when I called them again the *** I spoke to informed me he didn't have any claims listed for my property despite that I both emailed their support email and called and spoke to a ***resentative in the first place.

  

  Business Response

  Date: 06/04/2025

  Our BAM Broadband Lead Construction Manager has provided an update regarding Mr. ***** Bishops concern. We reached out to Mr. ******* and he requested that we address the issue on Wednesday, June 4th, 2025, so he could be present to operate his sprinkler system and ensure the issue was properly resolved.

  As of that date, we have confirmed that the matter has been fully addressed. The sprinklers have been repaired and recharged to ensure there are no further leaks.

  If there are any additional questions or concerns, please dont hesitate to contact our BAM Broadband Team. We are always happy to assist and ensure everything is working as it should.

  Thank you for your patience and understanding. We truly value Mr. ****** as a customer.

  
  Sincerely,
  The BAM Broadband Team

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   

  I received your communication regarding my BAM Broadband, LLC complaint.  They have NOT buried the cable.  I am not sure what they are referring to that work was completed May 14, 2025.  This is a bald face lie.  I have sent numerous inquires to BAM in the recent days all without a response.  Here is a picture of the cable that I took today that clearly shows the cable has not been buried.

   

  Thank you.

  

  Business Response

  Date: 05/21/2025

  *****:

  Thank you for bringing this matter to our attention. We understand your concerns and appreciate the opportunity to address them.

  Upon review, this issue was escalated to our operations team. We have confirmed that the bore work at your address has been completed, and the cable installation was finalized by our bury crew on May 14th.

  We sincerely apologize for any inconvenience this may have caused. If you have any further questions or concerns, please dont hesitate to reach out. Your satisfaction is very important to us, and we remain committed to providing you with the best fiber internet service possible.
  Thank you for choosing BAM Broadband.

  Sincerely, The BAM Broadband Team

  

  Business Response

  Date: 05/30/2025

  *****,
  
  We sincerely apologize for any confusion regarding this matter. Our bury team initially communicated to us that your cable would be buried on May 14th. Unfortunately, the job was delayed, and we did not receive updated information about the delay. As a result, the last update provided through this BBB communication string was inaccurate. For that, we are truly sorry.
  
  After receiving your notification today, May 30, 2025, that your cable was still not buried, we immediately escalated the job. We dispatched a bury crew to your location today, and they have completed the work. We also requested photographic proof of completion, which we have attached for your reference.
  
  Please accept our sincere apologies for the inconvenience this caused. To make it right, we will be crediting your account for one month of service.
  Additionally, to improve our customer service going forward, we have revised our procedures for confirming job completion. We have also replaced the prior dig team with one we believe will provide more reliable and timely work.
  
  We value you as a BAM Broadband customer. Your satisfaction, and the satisfaction of all our customers, is of the utmost importance to us. Thank you for your patience and for allowing us the opportunity to resolve this issue.
  
  We hope you enjoy your BAM internet service. Please let us know if there is anything else you need.
  
  Sincerely,
  The BAM Broadband Team

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23099480
  
  An unsurprising and rote response.  The way it's written highlights there were messages I didn't respond to for days, and that's true, but just went back and looked at the email thread and there are messages the Construction Manager didn't respond to for days too.  
  
  The response thru bbb can be summarized as "no, but if **** wants to call our CM, he will also tell **** no".  Quite a range of options.  
  
  So BAM can dig up people's yards, and if they don't like it they will promptly respond to the concern by saying they are not going to do anything about it. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 03/24/2025

  At ***, we strive to keep homeowners informed about our construction process and address any concerns promptly. Upon Mr. ******** request, we provided details regarding the countys approval for our construction, including permit numbers and instructions on how to access permit information. We also clarified that the permit allows *** to operate within the Right of Way in the subdivision. (A Right of Way or easement grants utility providers access to a designated portion of a property for specific purposes.)
  
  Regarding the placement of the utility box, BAM did not indicate that it could be moved. Our intention was to discuss the reason for the placement of the box with Mr. ******* After multiple email exchanges, our Construction Manager reached out to the homeowner on 2/24/25 to encourage him to call back to discuss the box placement, but did not receive a response. On 3/3/25, our Construction Manager followed up via email to confirm that the box could not be relocated, but we did offer guidance on placing non-permanent fixtures, such as decorative rocks, over the box if desired. Since then, we have not received a direct response from the homeowner beyond the submission of this BBB complaint.
  
  *** does provide advance notice of construction through mailed letters and door tags placed on residents' doors. These notices inform homeowners about upcoming construction work, what to expect, and how to contact us with any questions.
  
  If Mr. ******* would like to discuss this matter further, we encourage him to reach out directly to our Construction Manager via the phone number that has been provided. We remain committed to addressing any outstanding concerns and will return in the spring to resolve any reported landscaping issues related to construction. We appreciate the opportunity to clarify this matter and look forward to assisting in any way we can.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BAM Broadband used accessed my property without communicating with me beforehand.

  They drove large construction equipment over my lawn and sprinklers then dug large holes in my lawn.

  They left tubing sticking out of the lawn for weeks, causing a trip and injury hazard to children and pets.

  I contacted BAM Broadband, ************** Planning, the ** of Construction, Douglas County Inspector and the Damage Claim Manager beginning on 12/16/2024.

  It wasnt until I filed a complaint with the BBB on 01/14/2025 that I started getting assistance.

  At this point a second hollow was dug in my yard with a 27 by 38 cement block placed in my front yard.

  The block was removed by the construction company after my complaining about them changing the aesthetics of my curb appeal and potential future value of my home.

  They admitted that the damage to my lawn could not be corrected until Spring 2025, then they would need to do SOD replacement and see about any sprinkler head damage that needs repair. They also said they could Level the grass back to it original levels at that time.

  My yard is not back to its original condition and will not be until May/June 2025, if they hold true to their commitment to work on the yard further.

  I asked that leadership form BAM Broadband contact me to discuss compensation, yet no one from BAM Broadband has done so.

  Concerned Citizen in Highlands Ranch BAM Broadband and ************** point the finger at each other, but neither are treating me like a valued member of the community.

  This issue has not been resolved at this time.

  BBB Case #********

  

  Business Response

  Date: 01/21/2025

  BAM Broadband responded to the homeowner on 12/17/2024 in response to the homeowners initial outreach, and again on 1/15/2025 in response to this formal complaint. BAM replaced the handhole (box) with a smaller version and relocated the handhole in the utility easement. *** scheduled a follow-up meeting with the homeowner on 1/17/25 to inspect the completed work, including the replacement and relocation of the handhole, and to discuss area restoration. The homeowner confirmed that he was pleased with the results of the requested fix. The homeowner is also aware that any grass/ sprinkler system repairs will be addressed as soon as weather allows.BAM will track follow up on this matter to ensure final resolution. (Before and after photos are attached.) *** looks forward to fully resolving the matter when weather conditions permit. 

  

  Business Response

  Date: 03/04/2025

  *** has taken all reasonable steps to address the concerns outlined in the original complaint and has maintained ongoing communication with the customer regarding this matter. These efforts have included an in-person meeting with the customer, replacing the handhole (box) with a smaller version, and relocating it within the designated utility easement. Additionally, *** scheduled and conducted a follow-up meeting with the homeowner on January 17, 2025, to inspect the completed work and discuss necessary area restoration. During this meeting, the homeowner confirmed satisfaction with the replacement and relocation of the handhole. We also reiterated that any required grass and sprinkler system repairs would be completed as soon as weather conditions allow, which has not yet been possible. While final restoration remains pending, these repairs are subject to weather constraints beyond BAMs control, which has been clearly communicated to the customer.

  BAM remains fully committed to resolving this matter and is actively monitoring follow-up actions. Restoration work will begin in the Spring and when SOD is available.We will complete the necessary repairs as soon as conditions permit. Thank you.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, it should be noted that I called the sub-contractor under BAM's direction not my own and called their front office not their call center.  This is a moot point so I don't know why they stressed that in their response.  I spoke directly with their QA person on the job site and he gave me the number to contact. 
  
  Regardless, I am pleased once the concern got in the right hands.  BAM called me very quickly and got me in touch with (again) the sub-contractor, who came and documented the damage and stated that I should monitor further movement after the winter season and reach out to BAM again if needed. They documented the damage and stated they would record it under the job for BAM.  I'm hopeful they will be responsive in the next season if needed. The desired outcome is that no further settling or movement is observed.
  
  Sincerely,
  
  **** ******om the beginning that I was not seeking any replacement or even repair at the time. The driveway is still fine, but my concern is if it shifts over time from additional settlement or freeze/thaw. I also noted I would seal it to prevent this as much as I can before the winter season (which I have done). **** never responded and blocked my calls. When I called Bam they said I needed to deal with *********. Why am I pursuing their sub-contractor for an issue they caused by their install? Terrible customer service so I can only imagine how they deal with folks who use their service if this is how they treat installations.

  

  Business Response

  Date: 11/13/2024

  It appears that the homeowner reached out directly to the General Contractor, as *** does not have a record of a complaint tied to this name and does not have a record of this number calling into the *** call center. ********************** did reach out to the homeowner to assess the situation. There seems to have been a misunderstanding between the General Contractor and the homeowner, and our Construction Team is awaiting a documented solution between the two parties. We will follow up with an update once there is resolution.

  BAM encourages residents who have damage claims to reach out to BAM Broadband directly via email at ************************************* or call ************ in the Colorado market. This will allow us to create a ticket so that we can follow up with residents and monitor the situation through to resolution. Thank you. 

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is barely satisfactory to me.  The repairs made are sloppy at best. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/18/2024

  In response to complaint ID #********, *** created a damage claim ticket on 9/3/24 to respond to this claim and restore the area.Restoration to the grass was completed and photographed on 9/13/24 (see image #**********).There was also a claim that BAM damaged grass next to an above ground pedestal, which does not belong to BAM, and the grass appears to have been dead prior to BAMs construction in the area based on the attached image (Fiber damage to yard-before work) with a timestamp of November 2023. If there are any remaining concerns from the resident, we would ask them to contact BAM directly at ************.Thank you. 

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22245568
  
  I am rejecting this response because:
  None of this is NEW, you knew were we were 7 years ago and all worked fine for 6 years, you buy the firm DIRECT LINK and now it is a might work oh but it does not.  Your disclaimer is NOT what we were told when we upgraded, no matter what your published response is.

  I was told the provider was go to go where we are at,  YOU have done nothing to bring this service back to what we had as you are adding ********* to the service area.  Your choosing to give out neighbor 2 months for service over our 2 weeks is just another example of how we, your customer does not matter. 

  Lets discuss that your customer service people take over 2 weeks to respond on an question I was promised I would have that day, that is not customer service, Your problems are way beyond the service, it is about your ability to be honest and fair.  I will not miss you in the future.
  
  Sincerely,
  
  ********* ****-*****

  

  Business Response

  Date: 09/18/2024

  In response to complaint - ID of ******** from ********* ****-*****, we have previously informed this customer that they are 13 miles away from our fixed wireless tower with the very best service we can offer them. *** has also previously tested the customers service and sent the details to them via email, which indicated a 98% efficiency rating for downlink and a 98% efficiency for uplink. In addition, many things can affect a speed test outside of the **************** Provider, including number of devices connected to the network, distance of the connected devices from the router,applications running in the background on a connected device, device performance, and walls and interference from other wireless devices can all reduce internet speeds. We would be happy to discuss alternative speed packages and pricing options available that might better suit the customers needs. We encourage the customer to contact us directly at ************ to discuss options further. Thank you!
  
  As an additional note, the following disclaimer is included on our website under the Residential Wireless web page (**************************************************************) states Our wireless plans are based on maximum aggregate speeds, but actual speeds may vary and are not guaranteed. We have also included the following on our Open Internet Statement and Policy web page (****************************************************************************), which states that BAMs broadband access service is a fixed wireless service (Service).Generally, given the nature of fixed wireless services, certain circumstances may affect the speed and quality of the Service, including but not limited to,foliage, line-of-sight obstructions, the distance between a Subscribers premises and the transmission point, as well as the Subscribers connection of multiple devices to the BAM Network. Although we have engineered the BAM Network to provide consistent high-speed data services, some network management for these scenarios is required, because very heavy data usage by even a few Subscribers at times and places of competing network demands can affect the performance of all Subscribers.
  

• Initial Complaint

  Date:08/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. I have attached the email from BAM Broadband that I have Zero Contract Obligation - stating: "Please accept this electronic correspondence as a notice that you may cancel your service with BAM Broadband with no early termination fee. You are free from any contract to keep our service."

  Any violation to this agreement will result in additional complaints filed with the BBB, FCC, and Colorado Attorney General.

  
  Sincerely,
  **** *********

  ugust 8, 2024, I received six separate emails from *** titled Continued Intermittent Outages, again with a note to please refrain from calling the call center regarding this specific issue.On August 9, 2024, the internet was out again in the morning, with an email acknowledging a planned outage at 10 MT, stating, Our engineers must take your service down completely to perform the needed task which will resolve the intermittent outage issues we have been experiencing recently.2.Poor Service Quality:On March 1, 2024, the internet speed was significantly reduced for over 24 hours, rendering the service almost unusable. [Reference ID: *****]On March 6, 2024, there was another instance of reduced internet speed lasting for more than 24 hours. [Reference ID: *****]On June 12, 2024, planned network maintenance caused my download speed to drop to single-digit Mbps speeds.On June 19, 2024, there was emergency network maintenance affecting service quality.

  

  Business Response

  Date: 09/18/2024

  In response to complaint ID of ******** from **** *********, credits have been issued for the outages we had including $107.89 issued on 8/9; $4.00 issued on 8/6;$8.00 issued on 8/7. The original contract is up next month, so if the customer wishes to cancel service prior to October, we will allow him to cancel service at any time. The customer should also be receiving an email directly from the BAM Colorado office providing the customer with written proof that he is free from any contract to keep our service. If there are any remaining concerns from the resident, we would encourage them to contact *** directly at ************.Thank you.

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BAM Broadband, formerly DirectLink, has made my sprinkler system inoperable as well as ruining one of my sprinkler heads. When they were installing the fiber cable the ruined one of my sprinkler heads. They replaced it but it does not operate now that the sprinklers have been turned on. Worse than that is the fact they must have cut the line from my Rainbird controller to all the zones. The only zones that comes on is zone 1 and has minimal pressure. The head they replaced was part of that zone and it does not operate at all. When I tried to go through each zone none of them work. No matter what zone I go to only come 1 barely comes on. I have a 1/2 acre property, work 2 jobs and do not have the equipment or capacity to hand water my whole yard and newly planted vegetable garden. I called them about the issue last Saturday. They told me homeboy would call me Tues or Wed to set up a repair. I heard nothing so called Thurs morning. She said she would expedite it. Still heard nothing so I called that evening and spoke to the person, ****, who started my claim #*****. He said they had heard nothing and he would email them again. I was very clear if I did my hear anything Friday I would escalate this. Still have not heard a word. My grass is dying and it is supposed to be in the 90s this week. I want an immediate fix to my entire sprinkler system to return it to the condition it wa before they came digging around my yard.

  

  Business Response

  Date: 07/02/2024

  Repairs were made on June 8th 2024 and we have closed out the damage claim that was opened by *********************** as her concerns have been completed and we have not been made aware of any further issues by *************.  If ************* is unsatisfied with the sprinkler repairs she needs to contact us to reopen her damage claim at ************.  Thank you