Complaints

This profile includes complaints for JDog Junk Removal and Hauling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JDog Junk Removal and Hauling has 3 locations, listed below.

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  JDog Junk Removal and Hauling

  15504 E Hinsdale Cir Unit B Centennial, CO 80112-6905

  
• 

  JDog Junk Removal and Hauling

  16748 E. Smokey Hill Rd. St. 9C #294 Centennial, CO 80015

  
• 

  JDog Junk Removal and Hauling

  15606 E Grand Ave Aurora, CO 80015

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $450 +$27 cash tip to this business to junk two couches and to move a couch, loveseat, and recliner to my house from my moms house. The two movers did not protect the furniture and ended up dropping the leather couch off their truck on my driveway damaging the leather in multiple places. I requested relief from the owner. He did nothing but email me a COI. I contacted his agent who said **** would have to file a claim and he has not.

  

  Business Response

  Date: 09/16/2022

  *******...I deeply apologize for any damages to your couch. I will reimburse you for the cost of the job, minus the employees tip (that's just not fair). I contacted my insurance company and they explained the damage would not be covered, so it doesn't make since to file a claim. Once again I will reimburse you for the cost of the job, $450. For the record, I was very nervous in taking your job because you asked for a COI right up front, most people ask if we are insured but not a COI. Second you claimed to have a company willing to do the job for $385 and asked if I would match that price, when I said No, you hired us anyway. Lastly, when you called to report the damage, you gave me multiple values of the furniture and told me that your husband help them off load the furniture and get it in the house. I'm not sure why he would have allowed them to drop the furniture off the truck as you claim. There were and have been a lot of red flags with regard to this job. Again my sincere apologies for any harm we may have caused, your reimbursement will happen today. ****

  Customer Answer

  Date: 09/21/2022

   
  Complaint: 18006191
  
  I am rejecting this response because it is not equitable. My husband should NEVER had to help your contractors move the furniture. There was an old man with a knee brace and a very young kid that were not strong enough. He helped them move out the two couches that you junked for me because they were not strong enough to carry them without damaging my property.

  He took a breath and came inside and the kid and older man dropped the large couch off the truck onto my driveway along with some glass and screws that were in their truck. They then proceeded to smash my flowers, damage my interior doorframe paint and the leather. I gave you two different prices of the furniture because it belonged to my mom. She dropped off all of the paperwork.

  
  I asked you if you were insured because the furniture was so expensive. I work in Construction and provide COIs to my customers all the time, and it is NOT an unusual or unreasonable ask.

  I am extremely disappointed in the way you have handled this entire situation.

  
  I used you instead of the other company because they were not insured in the event something bad happened which it did. It was the fault of your movers, not my husband. Why should we be responsible for paying you $450 + $27 cash when my husband moved all of the furniture himself that did not get damaged. The only piece your movers moved on their own they dropped.

  Your agent calling me stupid when I asked him if you filed a claim is absolutely unacceptable. So is your response to said issue. You have insurance if it is needed. You are also not being completely honest here because ******* *************** told me that you had filed a claim for another couch that your company/movers had damaged, so this is not an isolated event.

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/26/2022

  Good evening,

  
  I have not received a $655 check from **** per our agreement. Please advise.

  
  Kindly,
  ***********************

  

  Business Response

  Date: 10/25/2022

  To whom it may concern,
  
  I mailed a cashier's check from ******************* to ************* on or about 28 September. I sent the check by certified "signature requested" mail. To date I have not received the signed copy of the certificate.
  
  
  Sincerely,
  ***************************