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Business Profile

Moving boxes

SmartBox Portable Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving boxes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two SmartBox shipping units for my move. I was told when booking with their company that I would be able to have my items redelivered within 2 business days. I filled my storage units on 5/26 for pickup. I called the company on 6/17 and asked for redelivery. They were unable to help me schedule anything and kept telling me they would call me back with a solution, no one did. I was terrified that they stole my belongings. I finally was able to have someone (the 6th person I spoke to over the course of 5 days) help me schedule delivery on 6/28. No one showed up, no one called. I had taken off work and got movers that I had to pay a cancellation fee to. They were finally delivered on 6/29, I had to find movers quickly and items were broken. I have requested a refund of the $119 redelivery fee + additional compensation for how difficult this experience was, I have sent multiple emails and spoke to multiple people who have not apologized or offered any type of refund.

SmartBox Portable Storage is NOT a BBB Accredited Business.

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