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Business Profile

Moving Companies

Johnson Storage & Moving Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Johnson Storage & Moving Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Johnson Storage & Moving Company has 10 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/23/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/3 pick up scheduled. Team showed up 7 hours late , couldnt fit all items in the full truck they arrived with. Was promised there would be no issues, all of our things would be safe. 9/4 was told every time was picked up and rest assured everything would arrive. 9/19: delivery date. Forms were provided by the destination driver that had forged signature. Someone forged my signature and many forms. Many items voided off the inventory which then ironically some did and some didnt arrive. The backs to the couches never arrived, cabinets delivered with no legs, bookshelves with no shelves, broken televisions, many thousands of dollars in missing tools. Was told to file claims, that this was so unusual to have this experience. For three weeks was promised they would make it right, they would compensate for the missing broken and damaged items. For the entire last week was promised almost daily that the next business day I would get a response and settlement offer. Nothing arrived, now calls not being returned, texts not being responded too.

      Business Response

      Date: 10/23/2024

      This complaint will need to be transferred to the **************************************************** Lines as the shipment moved under ************************************** ******************* operating authority. For purposes of the interstate move, Johnson Storage & Moving (Johnson) was acting solely as a disclosed household goods agent of United. As a disclosed household goods agent, Johnson cannot be liable for damages arising out of Uniteds performance under its interstate Bill of Lading. Therefore, please remove Johnson from the complaint and forward the complaint to the Eastern Missouri BBB for **********************************

    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unprofessional practices and over-charged before work was completed. No response to my moving claims to Johnson.

      Business Response

      Date: 06/13/2024

      The customer has neither filed a claim in compliance with the terms of the contract, nor has the customer paid for services rendered.   All charges must be paid in full before the company is required to honor a claim.   ********'s claim must be in writing, supported by a paid freight bill and filed with the company within thirty (30) days after delivery of the goods.

      These terms as clearly outlined in V. Filing of Claim - Notice in the contract signed by the customer.

    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved from ****** to ********* in 2016 and put part of my items in Storage at the Moving Company's warehouse. October 24 2023, I took my items out of storage using another moving company. Prior to the new moving company, I inspected the items and found damage on furniture. the people at Johnson Moving also saw the damage and was aware that they caused the damage and knew that the new moving company was not at fault. Johnson Moving and Storage is now saying that they are not responsible for the damage and is refusing to fix the furniture damaged.

      Business Response

      Date: 01/10/2024

      Neither the customer, nor the other carrier she chose to remove the items from our warehouse noted any items damaged at the time of transfer of the goods.   We are not liable for damages not noted that *** have occurred after the items left our care, custody, and control.

      Customer Answer

      Date: 01/10/2024

      Johnson is incorrect. It was discussed at length and ********************************* got in my face and was very belligerent about it. She was most unprofessional. She knows about all the damage.

      Customer Answer

      Date: 01/10/2024

      You will need to talk to all involved that day. The behavior was beyond egregious and most unprofessional. I can not believe Johnson Storage would have ***************************** as their manager or in their company. I have provided all the written data I have as well as provided the photos to Johnson Storage (****************) that shows the damage while the items were still in their storage facility. Johnson does have the documentation.

      Customer Answer

      Date: 01/10/2024

      These are just a few of the photos showing the damage at Johnson Storage and are the photos I sent to Johnson claims. BBB system will not allow me to add more.

    • Initial Complaint

      Date:09/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Johnson ******************************************************** moved me a few times plus I had many items in storage. When it was all finally delivered to me in *********** there was so much damage to *********************** they now want me to do their dirty work and supply receipts for damaged items. they are making they carelessness now my problem to deal with and I feel they are taking no responsibilities. I have sent them photos of many damaged items and they are not being pro active on this situation.

      Business Response

      Date: 09/29/2023

      This complaint will need to be transferred to the Eastern ******** BBB for ********************************* as the shipment moved under *********************************, LLC ******** interstate operating authority. For purposes of the interstate move, Johnson Storage & Moving (Johnson) was acting solely as a disclosed household goods agent of United. As a disclosed household goods agent, Johnson cannot be liable for damages arising out of Uniteds performance under its interstate Bill of Lading. Therefore, please remove Johnson from the complaint and forward the complaint to the Eastern ******** BBB for *********************************.

    • Initial Complaint

      Date:07/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Johnson's Moving and Storage omitted third party take down charges for TVs, a sound system, and other. This was discovered on the day of packing. Johnson's found a third party to take care of these charges but never informed us of any incremental charges. On July 8 my credit card was charged $1,267.34 the above charges without my express written approval and also notified me by email after the move. When I got the email after the move I emailed the salesperson and moving coordinator letting them know I would not pay these charges as they never obtained written approval. Then on July 9 after seeing the charges I emailed the sales person and moving coordinator -still no response. I have also emailed ********************************* corporate office today June 11 and no response.These charges were never approved by me and need to be refunded in full.

      Business Response

      Date: 07/17/2023

      This complaint will need to be transferred to the Eastern ******** BBB for ********************************* as the shipment moved under *********************************, LLC ******** interstate operating authority. For purposes of the interstate move, Johnson Storage & Moving (Johnson) was acting solely as a disclosed household goods agent of United. As a disclosed household goods agent, Johnson cannot be liable for damages arising out of Uniteds performance under its interstate Bill of Lading. Therefore, please remove Johnson from the complaint and forward the complaint to the Eastern ******** BBB for *********************************.

      Customer Answer

      Date: 07/22/2023

       
      Complaint: 20299299

      I am rejecting this response because:  Please see attached.

      Sincerely,

      *******************************

      Business Response

      Date: 08/03/2023

      This complaint will need to be transferred to the Eastern ******** BBB for ********************************* as the shipment moved under *********************************, LLC ******** interstate operating authority. For purposes of the interstate move, Johnson Storage & Moving (Johnson) was acting solely as a disclosed household goods agent of United. As a disclosed household goods agent, Johnson cannot be liable for damages arising out of Uniteds performance under its interstate Bill of Lading. Therefore, please remove Johnson from the complaint and forward the complaint to the Eastern ******** BBB for *********************************.

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****'s Moving *** was hired by my rental property to move us in and out of permanent apartment to a temporary one for about 3 weeks. Then we are moved back in to our permanent apartment again. While in the transition a small mirror got broke. But did not report it. But moving back to my apartment my side sofa table went missing. I showed before pictures of the table. They are refusing to pay for a replacement table.

      Business Response

      Date: 11/09/2022

      We are Johnson Storage and Moving.  The customer references ***** **********************.  We have no record of this customer,  and we have no locations in ****.

    • Initial Complaint

      Date:09/12/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So many issues with the company. First, I was told that my move would be handled by Johnson Storage and Moving and no other companies -- this is what they claim on their site. However, the initial truck brought my boxes to a warehouse, let it sit for 5 day, then had a different company deliver it. My dresser was destroyed, they lost all of the screws and assembly parts to my bed (making it worthless), and lost several boxes. Further, they delivered many boxes and items that weren't mine.I have tried for a week to get in contact with someone at the company, but there is only voicemail and they never return the call.

      Business Response

      Date: 09/15/2022

      We have no record of performing any services for this customer.

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Johnson Moving and Storage set up a "virtual" interview to make an estimate to move our household goods. They confirmed the interview time but never contacted me nor have they returned my phone calls to ask why they didn't contact me.

      Business Response

      Date: 09/08/2022

      Our representative called the customer both the morning and afternoon of the scheduled survey.  The customer did not answer either call.  At 4:30 that afternoon, he called the office (not the cell number left by our representative) and left a message not to call agaiin and that he was moving with another company.

    Johnson Storage & Moving Company is NOT a BBB Accredited Business.

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