Reviews

Review Details

• Review fromAlan M

  Date: 10/08/2024

  1 star
  I took my car in for a diagnostics and the issue was never resolved, I even clarified with the advisor is fixing what they had found the issue was going to get fixed she said "Yes!" the issues continued to occur when i picked up my car, called them back and told me they needed my car for another 10 days for a diagnostics again I couldn't do that because i need my car for work, i decided to take it somewhere else where they found a bigger issue Groove never found! Just so frustrating because if I took my vehicle in to get fixed why only fixed part of the issues and not the whole thing. ***** was no help at all he said they fixed "part the issue" but i didn't take it to just get partially fixed i took it to get completely fixed. ******* the advisor also lied to me about my car being 100% fixed after they did what they were gonna do. Just go to other **** dealership where they might be a little more professional and fix the whole issue and not just "part" of it

• Review fromElizabeth L

  Date: 10/18/2023

  1 star
  I purchased in 4/2023 and have yet to receive my title complete card, its now 10/23. Still waiting. They sent the paperwork to the wrong ******. I spoke with *******************************, title clerk after the two temp tags from the dealer expired. She said they can only issue two and to take a letter they will issue to the *** to get a third temp plate. I took it in however she wrote the *** incorrectly but still got the 3rd temp tag. I proceeded to call the *** and Groove **** for updates. I wasted my time and energy calling and emailing *******************************, title clerk at Groove ***** about 15 different times asking for an update. Absolutely no response. I even called the receptionist to ask if ******* still worked there. She said she did. ******************************* in the title **** is horrible. I also called to speak to the manager, told they were on vacation. How convenient. Never got back to me. The sales guy never responded to text. Later was told his cell phone number changed, how convenient. Ive never been so ****** when buying a vehicle and its not because they made a mistake, its because of the complete lack of respect and common courtesy they have.I currently have yet another temp plate, 4th one, (from the dealership, I guess they lied about only being able to issue two). I had been ignored for so long, I was a complete and total b**** to the receptionist and asked to speak with the manager, but instead I got ***** who happened to be the sales rep that sold us the car. He spoke with the title **** and told me that the title was resent to the correct ****** on June 1st but there was a correction that was needed. A f****** LIE!!! I called the *** the day before and they had nothing on file saying they EVER received paperwork.*****, sales, emailed me a 4th temp plate. Great another bandaid. Lied about only being able to issue two? Still response from *******************************, title clerk.*ucking APOLOGIES when you make a mistake and for Gods sake answer your f****** emails.

• Review fromKhris F

  Date: 08/28/2023

  1 star
  One of the worst dealer experiences in the area, they will jack up the price with tons on "non optional addons" low ball you on trade ins, and the service department will try to claim your vehicle is failing and try to get you to trade it in. If you try to work with them to make a deal they will then ghost you. Go buy a vehicle some where else.