Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  refund /deposit. I live at ***** jasmine C for 2 years. I paid rent early never late. Kept the place better than when I moved in. I was shorted ****** from my deposit. There were decorations in the place that was left there and a Childs toys etc in garage that I figured was the owner so it was left. It was put on the list as part of the inspection list. I am assuming this is what they are referring to that was left there. Anyway they called trying to show the place. I told them I just shampoo the carpets they would need to wait a day for showing. I took pictures to have proof. I returned the keys and remote and everything else remote to ceiling fan etc. I was told by front desk that the place looked great and was getting ******* back. and all they needed was proof the water and public service was paid. the information was given and when I received check it was *******

  Business Response

  Date: 06/03/2025

  We have responded with the full file of pictures to the tenant. It is in her lease the property must be professionally deep cleaned, it was not, we did not charge for normal wear and tear or damages prior to her tenancy. Pictures show items left in home that were not there prior, baseboards were filthy, and multiple broken blinds. She was charged for one that was replaced right before she moved in, not any of the others we did replace, just the one mini blind. We are within our rights to withhold cleaning and the ONE mini blind per her lease. We did not take any other damages even though we could have charged for the garbage disposal leak as she did not report that and we found out at move out walkthru and it is another requirement of her lease that she reports any damages or maintenance immediately. We wish her the best in her future tenancy, but will not be refunding what was over normal wear and tear and her responsibility.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23410693
  
  I am rejecting this response because:
  Everything was cleaned carpet included base boards there was one as you seen in pic the only thing left. In drawer. This place was no where as clean or painted before I moved in. Not were there any new blinds.
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the WORST property management team we have ever encountered in both of our lives. Where do we begin? They have harassed ** since the day we moved in, charge ** for tiny repairs the house needed before we moved in, and continually bother us even though we are dream tenants and our rent is exorbitant. They have screamed at us, cried, and have been absolutely rude.*************************, the Property Manager, is the leader of this team of bad news bears. They are disorganized, irresponsible, careless and ineffective. They take weeks and weeks to reply when repairs are needed (and only after constant calls and emails), and then make the repairs begrudgingly. And the last time it snowed, instead of emailing us with a gentle reminder to shovel our driveway, she hired a lawyer (and made us pay for it) and threatened to EVICT us. For not shoveling. Once. We are demanding $140 back for two times they hired a lawyer to post an eviction notice on our door instead of emailing us. They also refuse to allow us to receive mail at this home we are renting for one year - which is against federal law. We are demanding they refund us $100 for having to rent a mailbox. They have made renting this home a nightmare. Regardless, we are still treating it with respect and care.

  Business Response

  Date: 03/18/2024

  Hello-
  The charges are for tenant negligence. ******* dollar charge is what the vendor charged for going out to the property. We do not get "kickbacks" on any work. The tenant stated that this damage was on their move in form, it was not. It was a piece the tenants broke, whether this was on purpose or by accident, this is still something above normal wear and tear that the vendor was sent out for due to tenant damages. If the tenants did not want to be charged, and it was a "simple fix" then they should have fixed themselves. They are needlessly putting in maintenance requests that are normally tenant troubleshooted and resolved and should they continue doing this, then they will continue to get charged per their lease.

  10 day demand: The tenants were in direct noncompliance of the lease in accordance to the maintenance addendum. In our lease, tenants are responsible for paying any demands for compliance. The compliance posting is a "10 day demand for compliance" for which we do not receive any money on and is the charge for the requirement of posting. It is in additional provisions of the lease that if a demand must be posted for noncompliance, the tenants pay for the posting. We do this for ALL tenants who are found in noncompliance with their lease. We are not under any obligation to communicate compliance issues in any other form.

  It is in the terms of your lease agreement that you lease out a PO Box in which you signed and agreed too, you will not be receiving any compensation for any of these items and the charges still stand. 

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21435337
  
  We am rejecting this response because: Peaks to Plains is supposed to maintain the property we are renting.  They protest and drag their feet with every request AND THEN TRY TO CHARGE US for fixing normal wear and tear. In this case, they are trying to charge us for the BOTTOM frame of the oven falling on the floor. It had obviously been glued on before and was held together with a tiny s**** The maintenance man fixed it in five minutes. Here are photos of the oven frame which they claim we were "negligent" with. Who can be negligent with the bottom of an oven frame?  Our witness is maintenance man ************************* at ************. We have interviewed him, recording attached, where he says multiple times that he was "repairing a repair." In other words, it had been broken before and he was repairing it again.

  Therefore, Peaks to Plains must remove the $145 charge.

  We are also requesting that they remove the $65 charge or "legal fee". Instead of sending us an email reminding us to shovel the FIRST TIME WE FORGOT last month, they placed an eviction notice on our door and charged us $65 for the lawyer to write it up. In fact, according to **** and other reviews, this is a tactic they use frequently with tenants. It's exploitative, undeserved and morally wrong.

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with a terrible property management. They do not communicate at all with us, the tenants. They have ignored requests constantly, getting a dryer vent cleaning has taken over 2 months to get completed. Before we moved in, they showed us an apartment that we would be living in and the place looked okay. Once we actually moved in, we discovered plenty of issues. They had left a cabinet door broken and promised to fix it, last email I had received from them was saying they were going to have it fixed in 2 weeks. That was on July 9th 2023, and I am writing this on August 30th and it still has not been fixed. The sink was messed up from moving in, when we tried to turn the water on, the water shot up out the faucet everywhere, prompting them to replace that. The dryer vent still has not been cleaned either. All of these have been properly communicated to the property management and they have only addressed the kitchen faucet. They have been incredibly rude to us when we mention that the apartment they showed us was not the same as the one we moved into. We have been there now for almost 4 months and have had nothing but issues with them.

  Business Response

  Date: 09/11/2023

  Hello,
  While I do understand the problems with the cabinet faces, we have been in communication with you about all other items. The item has been on backorder with the vendor and we have no control over that. We have also addressed with you on many occasions how your abrasive nature on the phone and in emails is not going to be tolerated and you are free at any time to go through the break lease process. You saw, as again we have stated with you several times, the exact same townhome that you moved in too. This is an individually owned unit that we manage  for the owner and we are not a concierge service, as we have said several times to you as well, we can only do what the owner allows for us to do and none of this has been an emergency situation. We have, however, made note of all items that we have completed in a timely manner which you have neglected to list in your ****** review or on here. The sink and dishwasher were working when we did the walk thru and when you saw the unit and then was leaking at the time of your move in and we had it repaired/replaced. The cabinet face was also off at this time. We, gave an immediate response to your email, sourced this out to several vendors and got those fixed. Once again, we are only allowed to do what the owner allows us to do if it is not an emergency. You have always had the opportunity to nicely email us and for us to schedule with you on items, but have instead chosen to try any other method you can possibly think of to try to put the blame on anyone else for your unhappiness. WE do not want any of our tenants to feel like they are not happy in the home or to have any conflict with any Peaks to Plains staff and cause unnecessary hostility and welcome anyone who does not want to live in a Peaks to Plains property to speak to us about moving out earlier than their lease term. I want to be perfectly clear, we will be happy to have you as tenants through the end of your lease term should you still want to stay, but want things to smooth out and for you to enjoy the rest of your lease term at the property should you stay.