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Business Profile

Tire Dealers

Meineke Car Care Center #1115

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Meineke Car Care Center #1115's headquarters and its corporate-owned locations. To view all corporate locations, see

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Meineke Car Care Center #1115 has 6 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our car was brought in for a front brake pad and rotor replacement and an oil change in early March 2025. About a week after the services were "completed" the low oil light came on in the car. After checking the dipstick, I realized that there was next to no oil in the engine, we're very fortunate that the engine didn't seize. I made more than 10 calls to this location and corporate (combined) and I didn't get a call back until 7/1/25. The regional manager said that it had been too long for them to do anything. I think that the issue here is that it took them 3 months to call me back. I had to have the work done elsewhere.

    • Initial Complaint

      Date:09/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Coupon for oil change synthetic oil,was ***** I was charged ******

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02/02/24: Engine light came on, went to AutoZone for diagnosis. Got P0A93 code. 02/03/24: Took car to Meineke, spent $807.68 on repairs. High voltage inverter coolant pump was replaced. 02/06/24: Returned to Meineke due to persistent issues.02/07/24: Discovered technician error at Meineke.02/12/24: Returned due to temperature issues.02/16/24: Spoke with new manager **** at Meineke.02/19/24: Car diagnosed with blown head gasket at another Meineke location, estimated cost of $13,850.09 to fix. 03/12/24: Discussed issue with the manager **** at the time. 03/28/24: Followed up with Meineke corporate office.Talked to ****, the new manager replacing ****. **** refused to discuss problem or give me the owners phone # and abruptly ended the call. 04/11/24: Towed car to Mile Hybrid Automotive for diagnosis. the only certified hybrid shop in *** 04/15/24: Received expert report confirming improper repair of replacing the high voltage inverter coolant pump caused blown head gasket and need a new engine.

    • Initial Complaint

      Date:03/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This mechanic shop has been a nightmare to deal with. They have given us many different answers as to what is the ongoing problem with our car. Not only that, but we have incurred several different charges pertaining to the inability to come and get our car AFTER we were told twice that it is ready to be picked up. We have driven halfway across town just to be berated at this shop when asking questions about the car and the additional work needing to be done. And when asked if we were to receive a discount for the miscommunication, all of the expenses incurred, as well as for the complete negligence resulting in the incomplete repair performed, the master technician replied "depends on how the rest of this conversation goes." And that comment was made towards my wife, who was expressing her concern to them in person. This statement made me feel incredibly uncomfortable and like there was a "bribe" trying to be asked.Now we are left on a sour note with this establishment and they STILL have our car. I'm extremely concerned they are going to do something to it. When they diagnosed the problem they had only brought up a few problems, now it seems like they have no idea what is going on with it and are giving us the runaround as to what the issue is.Update to today almost a week later, a day short (3/8/24) and our car had been back to this shop 6 or 7 times, and each time they illegally clear the codes and send us on our way. Which does nothing. I finally got sick of taking my car in to this "repair shop" and decided to do a little self troubleshooting. Turns out, not only did they neglect to tell us(until we brought it up) about a casting that had been destroyed in the process of replacing the air filter, but the technician didn't even connect the hose back to the alternator. To say this is beyond negligent is an understatement. We paid over 1k total between the week of not having a reliable car and actually fixing it ourselves (plus the repair itself cost $900)

    • Initial Complaint

      Date:01/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The manage *********************** has said he will ignore my complaint and refuses to refund the thousands of dollars he charged me and the warranty nging money to the warranty and not fixing anything.

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Supplemental information of the business malpractice.

      Today I had my car taken to another shop for the installation.

      My appointment at Car Toys was at 1:00 PM today and I was out of their shop by 2:12 PM with everything installed.

      I also had the Technician at Car Toys verify what was done previously and he confirmed that nothing was even done beside take the panel out.

      I just wanted to add this information to the case as I was told by the shop that my car specifically would take longer because of the remote start, which is not true. Car Toys ensured that this is one of the easiest car to work with.  GMC and bone stock.

      And considering that they did finish the job in 1 hour I believe on them.

      Meineke kept my car for over 72 hours and wasnt able to do the job.

      Car Toys had my car for a little over 1 hour and had the job completely done.

      Thank you and more evidence of malpractices coming your way.

      day off Sunday to try wrapping the job and contact me. Nothing happened Sunday and I left 3 voicemails.This morning 12/18/2023 when contacted the shop for an update at 7:30 AM, the Store Manager had just walked in and said that would call me back with an update. At 9:00 I called again, and he still had no updates, I asked for the General Manager contact number and he said that he was going to rewire my car back together, and he wasn't allowed to give any numbers.I picked up my car at 11:00AM this morning, nothing completed and under my lower panel and side panel were off placed and such. All recorded. And they put back in place.I had 3 Uber trips over the weekend and believe the Shop should be accountable and pay for it.The general manager said NO and the only thing she could do is bring to Corporate but I lost my faith and do not believe she will, based on how I was treated by her on the calls I can provide each individual charge or attached pics and spreadsheet for your review

      Customer Answer

      Date: 12/20/2023

      Critical Supplemental Information!
      After further review on my vehicle location over the weekend, I'm very concerned on how to proceed here.
      Attached screenshots of my Apple AirTag location on Friday and on Sunday early morning.  My car was not inside their garage as I was told.
      At this point this is beyond malpractice.
      The AirTag uses UWB to determine if the tag is within its range of 30 to 40 ft which ********** of a mile.
      Looks like my car was at the Kings Soopers Parking lot? Across the street. Walking 0.4 mile, or driving 0.5 mile.
      Screenshots attached for further review.  I have also requested the OnStar Location History, and am waiting on their response.

      Can the shop provide prove that the job was that difficult and the truck was inside their shop?

    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Already paid $145 for the work and they wanted me to pay $700 for me to pick up the car.

    • Initial Complaint

      Date:08/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought the store #*** Location ************************************************* #************ Store manager *********************** and also the first time I went there I did try to get a meineke credit ?? card and I had put my social security number on file it was blocked it just wouldn't go through.e I was a Good citizen. He belittle me in others customer service. When I got the jeep the hood of the truck was opened when time to check ?? out in the back of garage not in the garage? I paid *********************** 8-2-22 and after total of ***** in less than a year. 8-3-23 I had declined smoking system testing $155 Condition system ***** something else ***** I'm single and have a child. 8-20-22 invoice #***** remove Engine replace valve cover gasket and other on the engine total ***** total $2409 invoice ***** 5-10-22 $371.80 5-10-22 $300.00 5-5-22 $800 another account invoice #************* $485.32 invoice *****?? 4-23-22 $2,542.84 invoice number ***** 5-20-22?? $$94.46 invoice number 58424??5-5-22 approved on5-2-22 $293.73 ??$170.67 $*****?? $135.24?? $73.69?? *****??

      Customer Answer

      Date: 08/28/2023

      I had filed a complaint with meineke and I was wondering when will the BBB get back with me  Sorry I  had forgotten to send in my information My name is *********************; ************************************************************** ** ***** 720 569-5370 I was wondering did meineke give BBB My documents. 

                                                Thanks

                                                 *********************;

      Customer Answer

      Date: 09/07/2023

      Pertaining to my fund I was wondering it is in **** ******* I think meineke car care center 642 *********  I think is a franchise not a cooperation. Got information this morning.

    • Initial Complaint

      Date:07/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attached are the receipts from both my Meineke service and ****************** from the Jeep Dealership. terrible grinding and metal on metal noises when turning, seemingly from the front left wheel. My breaks squeaak like h*** again and the frozen brake that cost thousands to fix last week was once again back... Since there was no leak in the transmission fluid (miss on them there), they also claimed to have completed a safety inspoection but I also was not informed about my trires being in critical extremely low condition.

    Meineke Car Care Center #1115 is NOT a BBB Accredited Business.

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