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Business Profile

Truck Accessories

Jazz It Up Truck & Auto, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business worked on our truck to install suspension springs, airbag kit, and shocks. They damaged and ripped the boots, anchors, and did not install properly. My truck is now in danger as there is grease leaking, wobbly, and grinding noises coming from the driveshaft. There are also whining noises present and it seems it is damaging the four wheel drive system. They will not admit that something is wrong. I am afraid to drive my truck and need it to work. I am losing money as I feel unsafe to drive the truck which is used to pull a trailer as I am a construction framer. I need to take it to another professional to diagnose and fix the issue. Jazz it up should refund my money so I can take it somewhere else to fix the issue they have caused. They are unprofessional and unwilling to admit fault and damage to my truck. They are unethical. I am worried my truck will have more issues and permanent damage due to this.

    Customer Answer

    Date: 07/09/2024

    Hello,

    I recently submitted a complaint for a business called jazz it up. 21938341  I would like to change the status to resolved. They did complete work even if its not as expected and, I feel it is right to close the case.

    Thank you for your time and help.

    Tu chon

Jazz It Up Truck & Auto, Inc is NOT a BBB Accredited Business.

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