Complaints

This profile includes complaints for CareNow Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CareNow Urgent Care has 2 locations, listed below.

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  CareNow Urgent Care

  5620 S Parker Rd Centennial, CO 80015

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  CareNow Urgent Care

  4500 Leetsdale Dr Denver, CO 80246

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paying out of pocket and had called ahead to get prices. I had a laceration that I thought required stitches but after paying up front $350 I ended up not needing stitches. They asked me to come back to remove the gauze a few days later and quoted me $50 for that visit. I asked for an itemization of what was performed and they gave me a receipt with one code on it and the price. I asked again for an itemization and they said that paper is all they could give. I asked to dispute the amount because stitches weren't needed and they refused. I came back for my 2nd visit and paid the quoted price of $50 they provided, it was not necessary for me to come back because it was just gauze that had been removed but the doctor told me to come in, I was comfortable with the price so I came in. A month later my card was charged an additional $130. No one at the office told me this was going to be charged to my card. I called the office to ask why this charge was debited and they referred me to their billing ***** I asked to remove my card from their file and they said I would have to come in and sign a paper and they would put a $100 hold on my card in case any other charges occur. I called their billing **** and they said they would send for review, which can take 45 business days. So far I've paid $530 for their services. I definitely should not pay anymore than the quoted $50 for the 2nd visit and should be refunded the $130 that was charged without my knowledge and it shouldn't take 45 business days for their team to review. I also should be able to remove my card from their system without a $100 hold. Secondly I would like to pay a fair price for the initial visit for the laceration that did not require stitches.

  Business Response

  Date: 11/05/2024

  This is to confirm that we have corresponded directly with the patient (via email and **** directly) and authorized a financial adjustment.

  Customer Answer

  Date: 11/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****