We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

ProElite Health Hub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for ProElite Health Hub's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ProElite Health Hub has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • ProElite Health Hub

      6833 South Dayton St Unit 3028 Centennial, CO 80112

    • ProElite Health Hub

      10441 Stanford Ave # 189 Garden Grove, CA 92842-5210

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order buy 2 2 free @ 47.95/btl. i expected my order to be 125 .00 ish. went to my bank account and 2 wd for ****** -which they charge me for 4 and ***** for cleanse and detox. I didnt order. called bank to stop pament-advise I call the cust.service. Did and they refused to return money saying thats what I ordered says "small ************ told me to call back tuesday 3/12 and they would put in claim and have to cancel my card and issue new card. I tried to call them back and tell them I contact ****************************** Fraud which I did. They said if I drop the claim with a 3 way call they would refund my money. I told them they used false advertisement and they scammed me out of my money, I was watch a *************************** video which was not allowed for false promotion, Then they sent me Apple Cider Vinager and that was not what I ordered and they said yes it was. ORDER 3 A6D7EF9D04 Ketologenic - ACV Gummies - $47.49/each AND ************* Support Toll-Free: ******************************************************************************** tracking number has been assigned to your order (A6D7EF9D04). The tracking number is 9405511206224801715353.This is the information off the emails- they never gave a total just took that amount out of my account- I would of never ordered the apple cider gummies- there are so many scammers out there is the world. I don't know how it is allowed.I told them I just want my money back.Thank you

      Business Response

      Date: 03/20/2024

      Dear BBB,

      We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and have responded to the complaint by issuing a full refund to the customer's account amounting $269.97 dated 03/19/24.

      Furthermore, we confirm that the customers account has been closed and will receive no further charges. Please allow up to 10 business days for the credit to show from the refunded date.


      Best,
      Customer Care

      Customer Answer

      Date: 03/20/2024

      Good Morning,

      Please be advise that ************************* has refunded my account the full amount of $ ****** and 79.99.  The claim # ******** has been fulfilled.

      I wish to close that complaint number.

      Thank you,

      ***********************

      Customer Answer

      Date: 03/20/2024

      # ******** has been refunded by company- credit in pending status in my account.

       

      Thank you

      Customer Answer

      Date: 03/20/2024

      Thank you all BBB for your support in my matter and for all the others you help!

       

      Have a wonderful day!

    ProElite Health Hub is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.