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Business Profile

Wholesale Toys

Outward Hound

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Toys.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    At this point, I believe that the company is doing false advertisement.  They gave me 2 more of the same toy and they all stopped squeaking within 5 minutes of having the toy.

    I guess a refund cannot be provided, but I think this company should be cited by the BBB for putting out products that are not; in fact, true.

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 3 toys from the joyhound rip roarin line of dog toys and my dogs tore them up in like 2 weeks. ******** told me they cant do a return or exchange for me that it can only be done through the company because it is on the packaging that if they get destroyed to return for exchange or refund. I contacted Outward Hound and they told me to contact barkbox. These Joyhound toys come with a lifetime warranty on the package so if they get torn up they can be returned. Barkbox told me to contact the Joyhound company, and that is Outward Hound who is refusing to give me money back for something they put on their package. I would not have bought these 3 toys had I known that. I bought 2 of the toys a week ago and 1 2 months ago. These toys are not old at all.

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 dog puzzles from this company for a total of $58.82. I wanted to return them because my dogs wouldnt use them. Their website says returns are accepted or I never would have bought them. I emailed them telling them Id like to return. A pop up message said they would contact me shortly. They did not. I emailed again a few weeks later, same message and no contact from them. I went to their site and wrote a review. A pop up message said my review was under review by the company. It was never posted. They are not honoring what they advertise as far as returns and no company should be able to pick and choose which reviews they allow.

Outward Hound is NOT a BBB Accredited Business.

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