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Business Profile

Car Dealers

Winslow BMW of Colorado Springs

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Winslow BMW of Colorado Springs's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/22/2023 i purchased a **** *** X3 from the dealership "Winslow BMW of Colorado Springs." All necessary paperwork/contract to obtain the vehicle was signed by me and given to the finance manager for processing.Payment in the amount of $118,570.60 was sent to the dealership on 09/22/2023 via the **** registered mail with return receipt requested, Payment was deliver 09/25/2023. The vehicle have yet to be released to me and no communication have been attempted by the dealership to resolve the issue despite reaching out to them on multiple occasions.

      Business Response

      Date: 10/02/2023

      We believe this claim to be inaccurate. We did receive a check from this guest, but our bank could not get this check to clear. We never received actual funds, so he did not receive the car. He has also not contacted us back regarding this manner. We also offered him many other ways to pay for the car, but he did not respond.

    • Initial Complaint

      Date:09/25/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Delivered the car to Winslow in August. I told them it had been at **************** for over a month and they were not able to fix it, Winslow said bring it in. I also told them **************** had replaced the *** in an attempt to fix. Before bringing the car in I had also just spent nearly $1300 on PDR as we were prepping the car for sale. In September ***** said they could not figure it out and I should come pick up the car. The bill was over $1200 and the car had multiple new door dings and scratches. I think a reasonable solution is refunding the charges as the car was NOT fixed and I'll take care of the new damages.

      Business Response

      Date: 09/26/2023

      We have reached out to this guest to try and resolve the issue, but he has not responded back to us.

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my *** X5 to the dealership for an oil change. When I picked the car up I had a $1500 bill for unauthorized "repairs" and the car was returned with the "check engine" light on and they did not check the suspension as requested. I asked for the manager to give call me and was assured that he would. It's been two months and I've heard from no one. I would like a refund or at least discount on the many repairs that were not authorized.

      Business Response

      Date: 12/01/2022

      we are working with this guest.

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The car has not been repaired yet, and I have to pay a high fee to go back and continue to repair it, and I have to charge a high repair fee twice. And also told me that they can't guarantee that it can be repaired or not. Why did they charge me again and again and they ignored me and didn't reply, please help. On August 22, I went to negotiate and discriminated against me because I was an Asian and my English was not good. The car was completely unrepaired and the condition was worse. Now the contact is totally unresponsive and tells me I have to pay to get the car away. The point is that the car was not repaired. I can't even open it. It's been over a month now.

      Business Response

      Date: 10/02/2022

      We are working with this guest to resolve the issue.

       

    • Initial Complaint

      Date:08/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My girlfriend brought her 2018 Mini Countryman into Winslow *** on August 17th, 22 for an oil change & requested to have the brakes measured. I dropped off the vehicle with her in *********** sat with our service advisor. She told us they would do a complimentary multipoint inspection w/ video to let us know how the brakes measured & if new brakes were needed. We dropped off the car & left. Later in the day, we called to see if the car was ready to pick up & the service advisor told us that the brakes were measured at 3mm in the front & the back. We questioned her on this, as we had a separate inspection done a month ago & the brakes were nowhere near 3mm. She told us she would have it figured out when we came in to pick up the vehicle. We arrived to pick up the vehicle & sat with the advisor who told us that upon further inspection, they did not actually check the brakes at all. She then corrected herself & said never mind, we did actually check the front only & they came in at 3mm as well as the brake sensor was touching the rotor. She then told us for some reason she didn't have the video of the inspection, which is generally always provided. She could not explain why there was no video of the inspection, yet proceeded to quote over $1000 for repairs to the brakes, **************** We have since had the car inspected again, from a different shop. They told us & showed us the front brakes are almost 6mm & do not need replacing, as well as they see no damage at all to the rotor & do not see the sensor touching. They said the back brakes came in at 7mm. After this new inspection, we contacted *** again & her as well as her manager were very rude, insisting that we aren't understanding things correctly & we requested a quote for new brakes. They never provided or explained where the inspection report is even though it shows completed on the ********** texted us rudely saying they sent it. They also have the odometer wrong, listed at ****** but it was over ******.

      Business Response

      Date: 09/19/2022

      Hi, I have discussed this issue with ******************* and ***********************. ***** has already submitted information about this to the BBB. 

      We offered for her to bring the vehicle in, and I would have our Shop ******* go over the vehicle and send her the video or she could be there with the Shop ******* when he went over the vehicle, as you see in her email she refused to bring the vehicle back in.

      We did not charge her for the original inspection, so I could not refund anything back to her.

      I/we apologized for the misunderstand and break down in communication, this is when her boyfriend started using foul/explicit language, so I changed to emails for communication.

       

      Thank you,

       

       

      Thank you,

      *****************************

    Winslow BMW of Colorado Springs is NOT a BBB Accredited Business.

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