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Business Profile

Medical Training

Phlebotomy Training Specialists

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company Phlebotomy Training Specialists claims to be nationally accredited. They are not. They offer a false certification course in phlebotomy. Not a single hospital, doctor's ****** or urgent care will accept the "certificate" and it comes back as an illegitimate certification.

    Business Response

    Date: 03/04/2024

    Phlebotomy Training Specialists (PTS) is a private post secondary school operating in the healthcare training space. While large institutions such as colleges opt for the accreditation route through the ** ********** of ********* (USDoE) accreditation, private trade schools such as PTS opt for State Approval and Recognition through state recognized boards of education. In this case, the ******** ******** of ******* Occupational Schools (approval letter attached), and the ************** Commission on Higher ********* (approval letter attached).

    The complainant in question took and completed the course in **************.

    PTS NEVER claims to be accredited. PTS would like proof from the complainant that we are claiming to be accredited. Our approvals are listed in numerous places on our website, and the fact that we are approved by state, not accredited nationally, can be found in the student enrollment agreement SIGNED by the complainant (see attached, highlighted on page 3). This is also listed in our course catalog, made available to the complainant prior to registration (see attached, highlighted on page 19).

    The state certificate we issue is approved by both boards referenced above. The curriculum and training required to receive this certificate was fully vetted as well.

    PTS cannot anticipate the individual preferences of each hospitals or doctors offices. This does not diminish the validity and approval of the training we offer. We have offered courses and had successful graduates obtain employment in the field for over 10 years in ********, and over three years in **************. We have ample resources and help available to students, like this complainant, who need help or assistance in their job search. We encourage the complainant to reach out to our school for additional help, resources, and job leads. The certificate they have is valid for employment in both ******** and **********************

Phlebotomy Training Specialists is NOT a BBB Accredited Business.

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